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ctwong958
Participant
January 9, 2020
Answered

Can't see navigation bar (Windows 10 desktop)

  • January 9, 2020
  • 2 replies
  • 905 views

Hi, I just installed Photoshop 2020, but currently I can't see the menu bar, though it's still functional. Attached is an image of what it looks like. Wasn't sure where to report this, is anyone else having this trouble? I tried reinstalling and updating video cards, but nothing seemed to work.

This topic has been closed for replies.
Correct answer ctwong958

Thank you for the quick reply! I figured it out from that post, I had to go to device manager and disable one of my two video cards. Kind of annoying, but at least it works now!

2 replies

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Cynetix
Inspiring
January 9, 2020

It's not just the main menu, all your menu's and headings are messed up (missing).

 

If you go into the preferences (good look getting there if you can't use the menu easily :D) and fiddle around with the options under "Interface" can you kick into life? I am thinking specifically options around colours and scaling. It's almost like you need it to reload, so doing that may make it do something. You may have to set an option, close it and re-open it.

 

Also are you using any Windows scaling options (OS scaling not PS)?

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    ctwong958Author
    Participant
    January 10, 2020

    Not using windows scaling (I have the default 100%), do you have a screenshot of the "Interface" settings? Thanks for the quick response and the help!

    nikunj.m
    nikunj.m
    Legend
    January 9, 2020

    Hi there,

     

    We are sorry about the experience with Photoshop.

     

    Would you mind checking out the suggestions at the link mentioned below and add your vote to the issue?

    https://feedback.photoshop.com/photoshop_family/topics/photoshop-v21-application-bar-has-no-menu-items-and-other-interface-bugs

     

    Regards,

    Nikunj

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      ctwong958AuthorCorrect answer
      Participant
      January 10, 2020

      Thank you for the quick reply! I figured it out from that post, I had to go to device manager and disable one of my two video cards. Kind of annoying, but at least it works now!

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