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can't update to Photoshop v22.5

New Here ,
Aug 28, 2021 Aug 28, 2021

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Here's the message I get and my current app won't open:
Screen Shot 2021-08-28 at 9.18.37 AM.png
I'm on a 2014 macbook pro running Catalina

 

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macOS

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correct answers 1 Correct answer

Adobe Employee , Aug 28, 2021 Aug 28, 2021
It's a background process that is wedged. Easiest workaround is simply restart the computer and try the update again. If you're familiar with Activity Monitor, you can launch that and look in the processes section and force quit it, but it's kind of tricky if you're not famiar with doing that.

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Adobe Employee ,
Aug 28, 2021 Aug 28, 2021

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It's a background process that is wedged. Easiest workaround is simply restart the computer and try the update again. If you're familiar with Activity Monitor, you can launch that and look in the processes section and force quit it, but it's kind of tricky if you're not famiar with doing that.

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Sep 05, 2021 Sep 05, 2021

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Thank you!

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