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TheRedGuy
TheRedGuy
Inspiring
December 31, 2019
Answered

Cannot Access cloud documents from iPad

  • December 31, 2019
  • 4 replies
  • 10235 views

I am signed in to my account on my iPad, but when I open Photoshop I show none of my creative cloud files. I saved a recent Photoshop file that will not appear on my iPad when I try to open the file

Correct answer TheRedGuy

Hi! I just found this and thought it might be helpful. Here is a link to keep your eyes on in relationship to the bugs they've fixed for the iPad:

https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

 


I figured out the problem. I recently upgraded to version 21 of Photoshop
on my desktop, and there is, in fact, a difference between cloud documents
and the creative cloud folder Adobe originally had. After files were saved
to cloud documents, my files were synced.

4 replies

D
damienl69889493
Participant
December 5, 2020

When I first saw Adobe cloud syncing I got excited, but I should have known they'd make it more complicated than it needs to be. If you're a Mac user, just using iCloud to sync everything is far easier as the stuff that I drop in my Cloud folders actually shows up in my Cloud folders. 

 

The way it works now, there's "Adobe Cloud" and "Adobe Cloud Documents". Creating a folder or adding content to Creative Cloud Files on desktop doesn't then make it show up in Photoshop on your other devices WHICH IS THE WHOLE POINT OF CLOUD SAVING. 

    Horrible Home Video
    Horrible Home Video
    Participating Frequently
    June 1, 2020

    so how do you fix it?

    ThatSuperMario
    ThatSuperMario
    Participant
    June 27, 2020

    For me: I had to open the document on my computer that was in Creative cloud files and then save it specifically to cloud documents in the "Save as" window.

    G
    gilfpsousa
    Participant
    October 26, 2020

    I'm struggling with this issue now. I don't have access to my computer (it will take a few days until I have it again), and I wanted to work on some documents on my iPad. So now, I just can't access anything that's on the cloud. Is there a way to at least update the files to the most recent version without access to the desktop version of Photoshop?

    Pattie-F
    Pattie-F
    Legend
    January 8, 2020

    This document may help explain the differences between cloud documents and creative cloud synced files and eliminate some of the confusion:

    https://helpx.adobe.com/photoshop/using/cloud-documents-faq.html

     

    specifically: 

    What is the difference between cloud documents and Adobe Creative Cloud Files?

      Horrible Home Video
      Horrible Home Video
      Participating Frequently
      June 1, 2020

      thats just a page full of too much info. how do we simply fix it.

        mglush
        Community Expert
        mglushCommunity Expert
        Community Expert
        December 31, 2019

        Hi!

         

        Have you tried signing out and then signing back in again? Another thing you might try is to sign out and then back in on your desktop computer and then try your iPad again.

         

        Let us know if that helps?

        Michelle

        TheRedGuy
        TheRedGuyAuthor
        Inspiring
        December 31, 2019
        that doesn’t seem to work. It seems that Cloud documents, and the creative
        cloud folder, or two different things and I can only access the first
        through the iPad. I have an entire folder of numerous files in the creative
        cloud folder but my iPad cannot seem to access those
          mglush
          Community Expert
          mglushCommunity Expert
          Community Expert
          December 31, 2019

          Can you access them through Photoshop on your desktop machine?

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