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A
Aaron23077635hud4
Participant
August 23, 2023
Question

Cannot Create New File in Photoshop Beta

  • August 23, 2023
  • 3 replies
  • 767 views

I can no longer create new files in Photoshop Beta.  When clicking File > New, the usual dialog window opens with all my various presets.  However, when double-clicking any of them or selecting one and clicking the "Create" button, the dialog simply goes away and nothing happens.  I cannot find any way to create a new file.  This has only recently become an issue this week, so perhaps it could be related to a recnet update?

 

I'm hoping somebody can help because right now I can't use the program at all!  Thanks in advance.

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    3 replies

    M
    mateuszb63655347
    Participant
    September 17, 2023

    Same thing is happening to me, downloaded latest version after long break from PS. 

    It works fine till I restart PC, and to make it work again I need to either reinstall PS or delete settings files from APPDATA.

    Neither of these seem like something i should be doing to work in software I pay a lot every month...

      A
      Aaron23077635hud4Author
      Participant
      August 27, 2023

      This problem is now occurring in the beta version for me, exactly as described in the initial report.  Can anybody help?

        A
        Aaron23077635hud4Author
        Participant
        August 23, 2023

        Update: I just realized it wasn't the beta version but the production version that's giving me trouble.  This is not as big a concern for me since I only use the beta version.  That said, the production version gives me a "program error" message whenever trying to create a new file, open a file, or even close the application.  I'm just going to uninstall the production version since I don't use it anyways.

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