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Gerrand30953532bhhv
Inspiring
May 8, 2025
Answered

Cannot install Photoshop in my new Surface Pro 11

  • May 8, 2025
  • 1 reply
  • 1978 views

While installing Photoshop on my new Surface Pro 11, the following message appeared: "The application was unable to start correctly (0xc000007b). Click OK to close the application." What should I do to install the program?

Correct answer Gerrand30953532bhhv
Yes, it works! However, there's another issue—my plan should include
Photoshop and Bridge, but I can't find Bridge in Creative Cloud Desktop.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
May 8, 2025

Hey, @Gerrand30953532bhhv. Welcome to the Photoshop Community. I'll help you figure this out. The error is associated with dependencies related to Microsoft Visual Studio.

 

Please try these steps & let me know how it goes.

  •  In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
  • Go to 'Add or Remove programs' in Windows search & find all the installations of Microsoft Visual C++ Redistributable (all years).

    SameerK_0-1678132051166.png

  • Uninstall them completely. Even if there is an option to repair them, please uninstall all the existing MSVC++ packages.
  • Download a fresh package of installers for MSVC++ from this link: Microsoft Learn: Latest Support VC Redist.
  • Right-click the downloaded file and select Extract All.
  • Reinstall all packages (32bit & 64bit) & then restart the computer.

Let me know how it goes from here. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

P
Peter245846978mr3
Participant
November 3, 2025

I did all that and a ton more following copilot and there's just nothing to get ACC and any ACC apps going (accept Acrobat). I've unrolled recent windows updates, removed and reinstalled C++ 64x (though I have the ARM version of SP11), used the creativecloud cleanup tool, deleted adobe registry files and adobe program folders, just absolutely nothing to get rid of the (0xc000007b) error message, 3 hours wasted and there's no hope out there for now, rats...

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