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Corina5DD6
Participating Frequently
July 29, 2021
Answered

Cannot open any file in Photoshop

  • July 29, 2021
  • 4 replies
  • 3024 views

Since last evening, I've been encountering some problems with my Photoshop. It took too much time to open the files but in the end it worked. However now it cannot open any file no matter the size...I would appreciate any help / ideas how to solve this problem.

    This topic has been closed for replies.
    Correct answer johng12351786

    Turns out that regressing to an earlier version did not work, but completely uninstalling and then reinstalling did seem to clear the issue.

    4 replies

    dp63548710
    dp63548710
    Participating Frequently
    May 30, 2022

    Hi, I uninstalled and installed photoshop. but it doesn't work?

    I am using macos version Monterey.

    Anyone any suggestions?

     

      A
      aoconnor2
      Participant
      October 14, 2021

      I'm encountering the same issue - using Windows 10 and the latest Photoshop version. I have also resorted to uninstalling and reinstalling the Photoshop each time I restart my computer. Or 2 times a day to get work done.

      C
      Corina5DD6Author
      Participating Frequently
      October 14, 2021

      For me, it worked and now it's working perfectly: uninstalling & reinstalling it. Try deleting also the cache. You can find options on the internet on how to delete the cache/temporary files. Maybe it will be of help. Good luck.

      A
      aoconnor2
      Participant
      October 14, 2021

      Thank you for your quick reply. I have tried deleating cache/temporary files, and monitor that carefully over the last week since this started happening but ... it doesn't seem to resolve the problem. The program contiues to have the same error - with the only solution to uninstall/reinstall again.  All other CC graphic design programs run fine. 

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      September 27, 2021

      Hi, sorry you are having issues with opening files.

      Please share with us the OS, version of Photoshop and any other details about when things went from working to not working.

      Thank you,

      C
      Corina5DD6Author
      Participating Frequently
      September 27, 2021

      Hi, thank you for your reply.

      I'm using Windows 10 and the latest version of Photoshop updated.

      It started when I tried to edit the photos from Lightroom to Photoshop. Immediately after, I started to do a plotagraph. I closed it and when I tried to open again another photo it appeared that it was in the system but I couldn't see it...Now, all I can see it's a blocked image - a combination of the home page & workspace. I've attached a print screen. I tried to delege he cache and grow the performance of the Photoshop flow but nothing...I've seen the other suggestion with Ctrl+Alt+Shift = nothing. I will try to uninstall it & then install again...I will revert.

      J
      johng12351786
      Participating Frequently
      July 29, 2021

      I've installed the latest version ().

      Program starts, but any attempt to open any file (jpg or psd) results in nothing happening. No error, no spinning wheel... just nothing. Program is responsive the entire time (meaning all command functions are available).

      Tried reverting to prior version, and the issue persists. This has rendered the application useless.

      Running a Win10 machine.

      Anyone else have same issue? Any solutions?

       

      Thanks in advance.

        TheDigitalDog
        TheDigitalDog
        Inspiring
        July 29, 2021

        Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) immediately after launching Photoshop. You will be prompted to delete the current settings.

         

        Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
        J
        johng12351786
        Participating Frequently
        July 29, 2021

        Tried that. All that did was get rid of all the thumbs of my most recently used files. No files opening, same issue.

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