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William H Loring
Participant
February 19, 2019
Answered

Cannot open .NEF files from a file share [Mac — Mojave]

  • February 19, 2019
  • 3 replies
  • 3784 views

Running Photoshop 20.0.3 on a MacBook Pro running Mojave 10.14.3.

Trying to open a .NEF file via Camera Raw 11.2.

If I open the file from my local hard drive, it works fine.

If I try to open the file from a SMB or AFP file share, I am shown an error: "Could not complete your request because the file was not found." At least two other users with the same setup are experiencing the same issue. I get the same error by double-clicking the file in the Finder, or using the File/Open dialog in Photoshop.

Another user running macOS Sierra 10.12.6 can successfully open the same files. This is a new occurrence but I can't say for certain that it aligns perfectly with the Mojave update, although that's my prime suspect right now.

Thanks for any help.

    This topic has been closed for replies.
    Correct answer naskov34763155

    Hello , Just i have same problem with new fresh install of Mojave and photoshop 2019 and Time Capsule or all other network shared folders  . I fix this bug its problem of the new Adobe Camera RAW 11.2 who come with new fresh Photoshit , you need install Camera RAW 11.1 from here http://download.adobe.com/pub/adobe/photoshop/cameraraw/mac/11.1/CameraRaw_11_1_mac.zip  and all be fine !

    Regards

    3 replies

    N
    naskov34763155Correct answer
    Participant
    March 11, 2019

    Hello , Just i have same problem with new fresh install of Mojave and photoshop 2019 and Time Capsule or all other network shared folders  . I fix this bug its problem of the new Adobe Camera RAW 11.2 who come with new fresh Photoshit , you need install Camera RAW 11.1 from here http://download.adobe.com/pub/adobe/photoshop/cameraraw/mac/11.1/CameraRaw_11_1_mac.zip  and all be fine !

    Regards

      W
      William H LoringAuthor
      Participant
      March 12, 2019

      Thanks. Our photographers have downgraded their Camera Raw plugins. That does seem to work for the time being, although I told them it very well might stop working again.

        U
        uxpinfo
        Participant
        March 14, 2019

        Yes, the problem is definitely Camera RAW 11.2 . I just tested this on both Mojave and High Sierra machines that were having problems and the downgrade to Camera Raw 11.1 works.  I would mark this question thread "Answered" so others can find it.

        Mike_Gondek10189183
        Community Expert
        Mike_Gondek10189183Community Expert
        Community Expert
        February 20, 2019

        'Could not complete your request because the file was not found' after update Mac OS to 10.14.3 | Photoshop Family Custo…

        Photoshop CC 2019: Error message 'Could not complete your request because of a program error' | Photoshop Family Custome…

        Will the file open if you copy first to hard drive? 

        Photosshop has many problems with Mojave, you may want to consider rolling back to High Sierra.

        Known issues - Running Photoshop CC on macOS 10.14 Mojave

        W
        William H LoringAuthor
        Participant
        February 20, 2019

        Thanks for the reply.

        Yes, the file opens if it is on the local hard drive. So for now, that is our solution.

        The listed problems with PS and Mojave are not ones that our users were likely to encounter.

        L
        Lumigraphics
        Legend
        February 19, 2019

        This is a known issue. Adobe has acknowledged it.

        Having said that, working off a network drive is asking for trouble. It WILL break sooner or later.

        W
        William H LoringAuthor
        Participant
        February 19, 2019

        Thanks for the info. I have warned my designers and photographers not to work on network drives, but they don't always listen to me.

        Do you have a link to Adobe addressing this? I searched the forums, but perhaps not well enough. Do we know when the issue appeared?

        Thanks again.

        John Waller
        Community Expert
        John WallerCommunity Expert
        Community Expert
        February 19, 2019

        Do you have a link to Adobe addressing this?

        Troubleshoot issues with networks, removable media in Photoshop

        "Adobe Technical Support only supports using Photoshop and Adobe Bridge on a local hard disk. It's difficult to re-create or accurately identify network- and peripheral-configuration problems."

        Adobe recommends copying the file with Finder to your internal hard drive then opening in Photoshop.

        I don't know that this issue is specific to a particular version of any operating system. There are so many variables in networked environments. It would take some deep diving to isolate the cause in each specific case. I had no problems in the past when I've tried it but I would never expect it to work flawlessly all the time.

        In my experience, designers and photographers never listen to advice about network drives until they lose a file containing important edits.

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