Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

Cannot Open Photoshop 26.9 on Mac Studio running Mac OS 15.6 Sequoia with M2 Ultra chip

Explorer ,
Aug 12, 2025 Aug 12, 2025

The subject says it all.

TOPICS
macOS
726
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Aug 13, 2025 Aug 13, 2025

I'm on a Mac so that won't work. 
Anyway I found out that the problems were with some OnOne plugins. When I removed them everything was fine. 
Now I'll let OnOne know some of their plugins don't work on a Mac with OS15.6

Translate
Adobe
Enthusiast ,
Aug 12, 2025 Aug 12, 2025

When did this problem start happening? I'm sure your system meets the system requirements.

Have you recently upgraded to v26.9? What are the symptoms? Error messages?

 

Larry
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 12, 2025 Aug 12, 2025

I updated to 26.9 about a week ago. I updated to Mac OS 15.6 two days ago. Nothing happens except the splash screen shows up for 5 seconds and disappears. The app doesn't open. No error message. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Aug 12, 2025 Aug 12, 2025

My crystal ball says "maybe it's a permissions issue." 

I didn't have a problem with Ps26.9 and MacOS 15.6 but maybe because I installed the OS upgrade before the Ps update.

Can't hurt to uninstall v26.9 and reinstall.

Out of curiosity, check activity monitor for one instance, maybe multiple instances, of the Adobe Photoshop 2025 process.

Enter 'Adobe Photoshop 2025' in the search window at the upper-right of Activity Monitor to screen out all other apps' processes.

You'll see three other associated processes (Web Content, Networking, Graphics & Media).

 

Larry
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 13, 2025 Aug 13, 2025

Thanks. I'll look at the activity monitor. BTW, I've performed all of Adobe's suggestions to try to fix this type of problem to no avail, including multiple uninstall/reinstall sequences of both Photoshop and Creative Cloud. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Aug 13, 2025 Aug 13, 2025

I've had a similar issue a few times in the past, where the Ps icon in the Dock didn't open Ps when clicked.

[apparently, the dock icon doesn't always get linked to the new version]

Test: open Ps from the Applications folder. If it opens, delete the current icon in Dock.

 

Larry
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 13, 2025 Aug 13, 2025

Thanks. I tried that also. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Aug 13, 2025 Aug 13, 2025

My last-ditch thought: In Finder, right-click on a Raw or JPEG file; is Adobe Photoshop 2025.app a/the choice? If yes, when selected, will Ps open?

 

Larry
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 13, 2025 Aug 13, 2025

Nope, PS doesn't open.  

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 13, 2025 Aug 13, 2025

panther creek,

 

Have you tried resetting the Photoshop preferences?

https://helpx.adobe.com/photoshop/using/preferences.html

 

Also try holding the Shift key while launching Photoshop to skip loading any third party or optional plugins, which may cause issues as well.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 13, 2025 Aug 13, 2025

Thanks.  I already tried resetting the preferences.  However, when I held down the shift key to skip loading 3rd party plugins, PHOTOSHOP OPENED! However, I don't know where to go from here to find out which plugin or plugins is the problem.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 13, 2025 Aug 13, 2025

When I tried opening PS without holding the shift key, it would not open.  The splash screen was only open long enough to display "InnerLoop Plugins Loaded."  I have no idea what they are, but they may be part of the problem.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 13, 2025 Aug 13, 2025

Do you have any third party plugins like OnOne?

 

You can look in for any installed third party plugins:

Applications/Adobe Photoshop 2025/Plug-ins

and

Macintosh HD/Library/Application Support/Adobe/Plug-Ins/CC

 

Here's an Adobe KB on the subject:

https://helpx.adobe.com/photoshop/kb/plug-ins-photoshop-troubleshooting.html

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 13, 2025 Aug 13, 2025

Yes.  I've moved all plugins to a desktop folder and PS still won't start.  I also tried moving them one at a time.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Aug 13, 2025 Aug 13, 2025

Try also C:\Users\[your user name]\AppData\Roaming\Adobe\UXP\Plugins\External

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 13, 2025 Aug 13, 2025

I'm on a Mac so that won't work. 
Anyway I found out that the problems were with some OnOne plugins. When I removed them everything was fine. 
Now I'll let OnOne know some of their plugins don't work on a Mac with OS15.6

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Aug 13, 2025 Aug 13, 2025

I know it was laborious and frustrating, but kudos on your troubleshooting.

 

Larry
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 13, 2025 Aug 13, 2025
LATEST

Thank you. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines