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Participant
December 24, 2019
Question

Cannot open Photoshop or Illustrator due to a disk error

  • December 24, 2019
  • 1 reply
  • 189 views

I tried reinstalling and still doesnt work.

 

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1 reply

Sahil.Chawla
Adobe Employee
Adobe Employee
December 24, 2019

Hi there,

Sorry to hear about the disk error, since you cannot start Photoshop, you cannot change the scratch disk allocation in its preferences.

However, you can Hold down CTRL+ALT (Windows) / CMD+OPTION (macOS) as soon as Photoshop starts to get this menu:

Select another disk with more space, also check this article for more information on this: https://helpx.adobe.com/in/photoshop/using/scratch-disks-preferences.html

Let us know how it goes.
Regards,
Sahil