I can't open a PSD file in Adobe Photoshop. When I do, I get an error message like "Could not complete your request because it is not a valid Photoshop document", or Photoshop freezes or crashes. What could be the cause and is there any way I can fix or recover the file?
Does this only affect the one file? Or are all files affected?
The reason for this can be manifold. For example a defective hardware (disk failure) or a program crash as the file was saved.
If you've a beackup you can restore the file from this. If you have work with the file in the menatime this editings are missing. Otherwise I don't see a chance to recover the file.
I'm really sorry to hear you're experiencing issues opening your file. I agree with the suggestions shared above—it’s possible the issue is file-specific or that the file may be corrupted. If you’ve already tried the suggested steps, feel free to share the file with us so we can attempt recovery on our end. You can upload it via Creative Cloud, Dropbox, WeTransfer, or any similar service and share the download link here.
If the file contains confidential information, you're welcome to send it via DM instead. Just click on my name to open my profile, then select Send Message.
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