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Participant
April 6, 2022
Answered

Cannot paint with hp pen

  • April 6, 2022
  • 1 reply
  • 922 views

I recently bought an hp spectre convertible laptop that comes with an active pen. I have been able to use the pen successfully in illustrator and fresco, but for some reason not in photoshop. I can use it to choose a tool, even use the color picker, but if i try to use any kind of selection or brush tool nothing happens. photoshop still registers where the cursor is, and it accurately follows the pen, but if i paint a stroke nothing shows up and no action is registered on the history panel. How do I fix this??

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Correct answer Sarit5E45

I fixed it! If anyone else is having this issue, go to C:\Users\[yourusername]\AppData\Roaming\Adobe\Adobe Photoshop 2022\Adobe Photoshop 2022 Settings and remove (or delete, i kept mine in a different folder just in case) the file titled PSUserConfig. 

1 reply

Community Expert
April 15, 2022

Hi Sarit,

to help you, we need more information. Which version of Adobe Photoshop are you using? Have you checked if there are any drivers available for the pen and your pc?

Sarit5E45Author
Participant
April 15, 2022

I am using photoshop 2022, and I could not find any drivers that fixed the problem.

Sarit5E45AuthorCorrect answer
Participant
April 26, 2022

I fixed it! If anyone else is having this issue, go to C:\Users\[yourusername]\AppData\Roaming\Adobe\Adobe Photoshop 2022\Adobe Photoshop 2022 Settings and remove (or delete, i kept mine in a different folder just in case) the file titled PSUserConfig.