Cannot Quick Export as PNG in Photoshop CC

Report · Jan 26, 2016

i have tried everything such as restarting my PC turning it off and everything?

Report · Mar 20, 2017

I'm in photoshop CC 2017 in Mac OS Sierra, if I click quick export while is saving the document - This feature stops working. I have to quit photoshop and do an a quick export then it works.

Report · Apr 04, 2017

This problem still exists. The only way to fix it is to restart Photoshop. Currently running the most up to date version of Photoshop CC and with the latest Mac OS installed. This issue has now spanned multiple updates from Adobe without a fix. Sort it out.

Report · May 02, 2017

I'm having this issue too. Restarting photoshop (a huge time suck for a feature that's supposed to save it) works for about the first two exports. I work on mobile ads- small files, max 200k. Yeah. I don't normally take time out of my day to complain about a feature not working, but this is a REALLY key one that isn't working. Like Rob pointed out, nothing recorded in event log. This is happening on two computers- 13" mid 2015 MacBook Pro and 27" 2017 iMac, both with latest OS and CC installed.

This is very disruptive to my workflow when I'm creating and exporting about 35 images per day as .png files. We all pay more than decent money for this software. FIX IT.

Report · Aug 10, 2017

I found this thread due to having the same issue now. Clicking "Quick Export as JPG" works properly once or twice and then just stops producing the export. Restarting Photoshop CC will allow it to work again, once or twice...

Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967 x64

Report · Aug 11, 2017

For me - it works when I turn off "convert to sRGB" in preferences

Report · Sep 11, 2017

I'm having the same issue too - I cannot quick export or even export - I have uninstalled and installed Photoshop numerous times, deleted the preferences file, reset the preferences but still cannot export.

I am running the most updated version of photoshop, running on Windows 10

Anyone have any way of making this feature work again?

Report · Oct 01, 2017

I'll throw my name into the hat as well.

Photoshop CC 2017 is up to date, set to ask with each export and I have tried with and without sRGB conversion. Changing file type yields the same result.

Quick Export as (filetype) appears active, when I click on it the menu disappears as normal, but when the save as prompt should appear, nothing happens.

Report · Oct 04, 2017

Go into Export->Export Preferences and then make sure you choose the file type you want. Then below that area go to the "Quick Export Location" and choose "Ask where to export each time".

This should help with the issue.

Report · Oct 04, 2017

Unfortunately, while that functionality does work normally, this issue occurs despite those settings.

Report · Oct 23, 2017

we have the same problem too, when you click the "quick export" in photoshop cc 2018 i automaticaly opens "save as" menü

Report · Dec 07, 2017

I see this problem occasionally and it is annoying and interrupting workflow. Still not fixed in CC 2017.0.1 Release.

Report · Dec 14, 2017

Same problem here. Using Mac CC 2017, the option doesn't work...

Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967 x64

Number of Launches: 32

Operating System: Mac OS 10.13.1

System architecture: Intel CPU Family:6, Model:23, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1

Physical processor count: 2

Processor speed: 2400 MHz

Built-in memory: 8192 MB

Free memory: 4069 MB

Memory available to Photoshop: 6463 MB

Memory used by Photoshop: 70 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Image tile size: 128K

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Font Preview: Medium

TextComposer: Latin

Display: 1

Main Display

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glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

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glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 (Sep 6 2017 16:05:06)"

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clgpu[0].IsIntegratedCLGPU=0

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clgpu[0].CLDriverVersion="10.4.12 310.90.30.05b27"

clgpu[0].CLBandwidth=3.50813e+09

clgpu[0].CLCompute=23.3091

License Type: Subscription

Serial number: 90970723387191306578

GUIDBucket:

bucket: 70

test: control

Application folder: /Applications/Adobe Photoshop CC 2017/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 232,7G, 9,98G free

Required Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/

Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Plug-Ins/

Installed components:

dvametadata.framework dvametadata 10.0.0.0

AdobeXMPScript.framework AdobeXMPScript 79.159824 79.159824

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manta.framework manta 2.0.00.1 1.

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AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.34320 79.562390

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adobe_caps.framework adobe_caps 10.0.0.6 1.584361

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dvacore.framework dvacore 10.0.0.0

AdobePIP.framework AdobePIP 7.4.1.60.45263

AdobePDFSettings.framework AdobePDFSettings 1.4

AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.34320 79.562390

dvatransport.framework dvatransport 10.0.0.0

Cg.framework NVIDIA Cg

boost_signals.framework boost_signals 10.0.0.0

AdobeXMP.framework AdobeXMPCore 79.159824 79.159824

AdobeJP2K.framework AdobeJP2K 1.2.2.38234 79.266006

dvaaudiodevice.framework dvaaudiodevice 10.0.0.0

LogSession.framework LogSession 7.4.1.60.45263

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AdobeScCore.framework AdobeScCore 4.5.6.5 80.1089815

AdobeSVGAGM.framework AdobeSVGAGM 1.0.0.37848 79.579975

dvametadataapi.framework dvametadataapi 10.0.0.0

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amtlib.framework amtlib 10.0.0.119

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dvamarshal.framework dvamarshal 10.0.0.0

Required plug-ins:

Optional and third party plug-ins:

Extensis 18.2.4.1385, Copyright © 2017 Celartem, Inc., doing business as Extensis. All rights reserved. - from the file “/Applications/Adobe Photoshop CC 2017/Plug-Ins/Automate/ExtensisFontManagementPSCC2017.plugin/”

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.inapp.purchase 2.10.56 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_10_56/purchase.html”

Libraries 2.10.56 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_10_56/index.html”

New Document 2.0.1 - from the file “/Users/leostorch/Library/Application Support/Adobe/CEP/extensions/CCX_CMDN_EXTENSION_2_0_1_001/fnft.html”

com.adobe.experimentation.extension 2.0.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.experimentation.extension/index.html”

Start 2.0.1 - from the file “/Users/leostorch/Library/Application Support/Adobe/CEP/extensions/CCX_START_EXTENSION_2_0_1_044/index.html”

Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

Export As 3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Device Preview 1.3.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSPanel/panel.html”

Extensis 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/Extensis_Photoshop_HTML/index.html”

com.adobe.preview.loader 1.3.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSLoader/loader.html”

Export As 3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Installed TWAIN devices: NONE

Report · Apr 01, 2018

Adobe Photoshop CC 2018

I too faced the same issue, where the Export > 'Quick Export to PNG' does nothing.

Check these settings:

File > Export > Export Preferences

Ideally it was set as:

'Ask where to export each time' - even though this option was selected nothing happened.

Do this:

Use the second option.

'Export files to an assets folder next to the current document'

In Windows Explorer, check the folder where the original PSD file is placed. Next to that you will find a folder called 'Name of PSD-assets'

Once you find the PNG here.

Switch back to

'Ask where to export each time'

See if these steps works for you.

Report · May 01, 2018

This pretty much I how I got it to work again after finding that the quick save was not saving a file anywhere that I could find, but it also did not show any errors. This feature was broken on a fresh install of CC2018. I changed it to export to jpeg. Relaunched Photoshop and then it was working again. Then I changed it back to PNG with the option to pick the save location and it continued to work. Since it is a fresh install, it seems that the adobe installer did not see that preference to a proper value by default.

Report · Jun 01, 2018

My problem is PS saves everything as a JPG, no matter what is selected. PS is current. It seems every third update requires a complete uninstall and reinstall and wiping out all prefs.

Very annoying.

Report · Feb 05, 2021

One alternate solution... you might have a corrupted file. I ended up duplicating each Photoshop layer into a new file and testing the "Export As..." functionality to see whether or not it was still working. Once I hit the layer that wasn't working, I knew where the problem was. I copied the art from that layer into a new layer, and duplicated that layer to the new file. (If you have a crazy number of layers, try grouping the layers into folders and duplicating the folders, or bringing over layers a batch at a time.)

It's annoying, I don't really know what's going wrong, but I got my Export functionality back in the new file, and left the old file to its corrupted ways.

Report · Jun 25, 2021

Now, I've also got the problem that this certain (and quite sizeable) file wont quick-export nor export normally. If I try the former, I'll get the window where I can enter a location and a name, after which, when the loading bar is done, nothing has happened. The latter, exporting normally, results in an 'unknown error' after which it links me to the Adobe guide on how to export: thanks.

However, I've found a workaround: if you select the 'Save as' option and then select '.PNG' from the drop-down extension menu, it'll save the image just fine somehow.

I hope this might help someone as well.

Report · Apr 18, 2022

It's 2022 and I am having this issue with my current version of photoshop. How is this still a problem some 6 years later then when this thread was started?

Report · Mar 27, 2023

Hi, I am also having the same problem. I can't even reopen it after closing PS. I had to wait about 15 minutes to reopen it. What happens to the new generation PS?

Cannot Quick Export as PNG in Photoshop CC

1 Correct answer

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