Inspiring

Answered

Cannot restore purchase

Forum|Forum|5 years ago
September 21, 2020
5 replies
2654 views

I renewed my Adobe Photoshop subscription on my ipad, and the settings stated that my upgrade was successfully purchased, but when i open the app, it keep on loading. Pls help i have work to finish

iPadOS

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Correct answer Bela5FD2

via adobe, it all fixed now, i updated my ipad to ios 14. I think thats the problem

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Mako37554514tg5w

Participant

i have the same problem i purchase in my macbook pro and i want it to connect to my mobile since im paying it wont connect same email same apps store email and everything same but still it wont connect

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Mako37554514tg5w

Participant

i need some help too same issue. no restore purchase same id same apps store id and everything is the same but still it wont connect

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Charlie.D

Inspiring

Hello @Mako37554514tg5w

I saw your new pribate message, but I will reply here. I understand the Apple ID is the same on both your Mac and mobile device. What matters is that you sign into Lightroom Mobile with the same email ID you used to sign in on Mac. And that may not be the same email as your Apple ID.

Please go into your Mac LR app settings, and find your email ID. Then sign into that same account on Mobile. If you need more help, please contact Adobe Support. I recommend the chat option at https://helpx.adobe.com/contact.html

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DaveJCummings

Community Expert

did you subscribe via Adobe? or through the App store (I'm not even sure if that is possible) Have you tried signing out and signing back into the the Adobe app?

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Bela5FD2AuthorCorrect answer

Inspiring

via adobe, it all fixed now, i updated my ipad to ios 14. I think thats the problem

kglad

Community Expert

good to hear.

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M Shaw

Adobe Employee

There have been reports of this happening if the credit card on file with Apple is expired. info about correcting that can be found here If your payment method is declined in the App Store or iTunes Store

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Bela5FD2Author

Inspiring

okk thankyou!

kglad

Community Expert

if your previous subscription expired, allow up to one business day for your renewal to be processed. you can check your account to verify your subscription is what you expect and to verify your adobe id, Adobe Account

if your account shows your subscription is current, restart your computer and then try opening photoshop.

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Bela5FD2Author

Inspiring

I already restarted my ipad few times, i clicked the "try again" but it's not working..

kglad

Community Expert

that's photoshop for mobile.

uninstall the photoshop on your ipad>go to itunes and reinstall.

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Bela5FD2Author

Inspiring

Hey charlie,

im facing the same issue on my ipad, i just renewed my subscription and when i open the adobe photoshop it just keep loading. My upgrade was successful, as i can see from the settings. Can you please fix it? i have some work to finish

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Charlie.D

Inspiring

Hi Bela

I moved your post from the Lightroom forums over to the correct forum for Photoshop for Mobile, to help you get attention from people who are more knowledgeable about your app than me.

In Lightroom, a "duplicate purchase" error means the user already has another account that is subscribed. The solution is to sign out, and then sign back in using the correct Adobe account.

For the fastest help, please reach out to Adobe Support directly. Visit Welcome to Adobe Customer Care! Need help?, sign in, and then click the chat button at the bottom right

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Bela5FD2Author

Inspiring

okay thanks for moving my post!

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