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Cannot Save Contact Sheet

Explorer ,
May 13, 2024 May 13, 2024

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Using Photoshop 25.7.0, I've created a Contact Sheet via Automate > Contact Sheet II.

Cannot "Save" it or "Save as" or Save as Copy". I just get a black screen which does not react to any keystrokes or Return / Enter.

All other files save just fine - it's only Contact Sheets that are affected, as far as I can tell.

I've tried flattening it, leaving it layered, no difference.

 

The ONLY way I've gotten the Contact Sheet to Save is by "Export > Export As". This doesn't help as I want the layers. HELP!

 

MacOS 13.6.6 (22G630)
iMac Retina 5K 27-inch, 3.8 GHz Quad-Core Intel Core i5
Radeon Pro 580 8 GB; 24 GB 2400 MHz DDR4

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correct answers 1 Correct answer

Adobe Employee , May 24, 2024 May 24, 2024

Hey there! Thanks for sharing the details. Before anything else, try updating the macOS & Photoshop to the latest version available.

 

If that does not help, you can test Photoshop v25.10 (beta) from the Creative Cloud desktop app > Apps > Beta tab.

 

The save & save as modals are partially derived from OS components so updating the macOS should help.

 

Let me know how it goes. Thanks!
Sameer K

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Community Expert ,
May 13, 2024 May 13, 2024

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It happens only when using the Contact Sheet script?

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Explorer ,
May 14, 2024 May 14, 2024

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Community Expert ,
May 14, 2024 May 14, 2024

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Thats very strange. I think that script is just evoking photoshop commands without any ability to do something that can affect file or saving capabilities. Try again.

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Explorer ,
May 17, 2024 May 17, 2024

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I've tried (again) multiple times, in multiple ways. Nothing is working

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Explorer ,
May 17, 2024 May 17, 2024

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I lso updated from 25.6.0 to 25.7.0. No change

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Community Expert ,
May 14, 2024 May 14, 2024

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Maybe the dialog is like this one?

 

If you press the Tab key twice then Enter/Return, does that get you the Save As dialog?

 

contac.jpg

 

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Explorer ,
May 17, 2024 May 17, 2024

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I wish I could get that dialog box to come up. Tab (x2) + Return does nothing. Thanks for the suggestion

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Community Expert ,
May 18, 2024 May 18, 2024

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What happens if you use Image > Duplicate and create a new document?

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Explorer ,
May 18, 2024 May 18, 2024

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Same result. Thanks for suggesting!

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Adobe Employee ,
May 24, 2024 May 24, 2024

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Hey there! Thanks for sharing the details. Before anything else, try updating the macOS & Photoshop to the latest version available.

 

If that does not help, you can test Photoshop v25.10 (beta) from the Creative Cloud desktop app > Apps > Beta tab.

 

The save & save as modals are partially derived from OS components so updating the macOS should help.

 

Let me know how it goes. Thanks!
Sameer K

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Explorer ,
May 24, 2024 May 24, 2024

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I don't expect it to make a difference, but of course will try. I am on the latest OS my computer can handle: Mac OS 13.6.7 (22G720). I cannot update to Sonora. Will let you know. Thanks!!

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Explorer ,
May 24, 2024 May 24, 2024

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It finally works (beta)! When I originally posted this I was completely up to date on the OS and Photoshop, but clearly something has been fixed in the meantime. yay! Thanks

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