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RCIreland
Participant
December 17, 2020
Question

Cannot save "filename.psd" because of a program error - since Update 14th Dec 2020

  • December 17, 2020
  • 6 replies
  • 565 views

Similar problem to may others. I use Photoshop 2021 with CC, with Macbook and Catalina and never had any issues in all my years of PS use, but since the update a few days ago, I cannot save files at all. this happens if:

-I have multiple layers

-I have resized an image (and during the image resizing process as well!)

-I have used a transform tool (rotate, resize etc)

 

I note the workaround that some people have found where you can put all the layers in a folder, set the folder to not visible and then it will allow you save as .psd, and this works for me, but I cannot save it as any other file type, and of course if you save it as jpg/png with the layers hidden, it saves as a plain white page.

 

I have a client who's ordered a Christmas commission, and I cannot send them the file!

 

I have tried:

-uninstalling and reinstalling Photoshop

-downloading an older version of Adobe Photoshop 2021 (the oldest version I could get on CC was 22.1, but still had the same issues as the latest version.

-copy and pasting each layer onto a brand new document and trying the save that (doesn't work)

-deleteing the original document in my files (as some mused it was a temporary file issue) and trying to resave (this also doesn't work)

 

I was thinking to try and download the Photoshop 2020, but there's no option I can do this from CC and am struggling to find it on the Adobe site.

 

An advice much appreciated!

This topic has been closed for replies.

6 replies

Participating Frequently
April 6, 2022

Hello. 
Did you resolve this? If you did, how? I am struggling with it. I have 4 galleries to finish for my clients. This is very hard to deal with. 
marci 

RCIreland
RCIrelandAuthor
Participant
April 7, 2022

Yes, see above. I had to uninstall photoshop and download an older version, turning off auto-update 😞

Participating Frequently
April 7, 2022

I had to do the same last time. I hope by me giving the app full access on the mac  it's going to stop it. I am hoping so much this stops. It's horrible. 

davescm
Community Expert
Community Expert
December 18, 2020

Can you try the steps under "Program error saving files" in this help article from Adobe

https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

 

Dave

Participating Frequently
April 5, 2022

Hi Dave,

There are so many answers to this on the adobe self help site. I have tried everything. I have to restart photoshop and my MAC every time. Its unbearalbe. Nothing works. Can you not post the actual fix for us. I know there are many of us suffering from this. 

Thank you

davescm
Community Expert
Community Expert
April 6, 2022

@marcicreativephotography  

quote

Hi Dave,

........Can you not post the actual fix for us.....

 

I can't post a single fix as I can't replicate the issue here and it could have several possible causes. So in this case, I can only point to the Adobe help files. Remember we are just volunteer Photoshop users not Adobe employees.

Dave

Participant
December 18, 2020

Experiencing the same problem 😞

Participant
December 18, 2020

Same problem also!

HELP !

davescm
Community Expert
Community Expert
December 18, 2020

I've, luckily, not experienced this but there are several reports so you are not alone.

 

I would try a couple of things :

1. Reset Preferences. Preferences contain more than just the user set preferences and if they become corrupt can lead to all kinds of strange issues.

2. Report it at the feedback forum which is monitored by Adobe developers

https://feedback.photoshop.com/

 

Dave

 

 

Participant
December 18, 2020

Same problem...