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Cannot save to drive, cannot see drive to set as scratch disk unless running as administrator

New Here ,
Aug 30, 2021 Aug 30, 2021

Hi guys

I'm having a problem with photoshop, 

I can't 'see' the drive I want to select as scratch disk listed as an option, and I can't save to the root folder of the same drive. So something is 'blocking' photoshop's ability to see that drive as a scratch disk or write to its root - when I try I get the error message "a required privilige is not held by the client"

 

The problem disappears if I run in administrator mode, 

but then when I rightclick/edit/edit in photoshop from lightroom, that does not work. 

 

I need both working! Any help? Thanks in advance!

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Windows
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LEGEND ,
Aug 30, 2021 Aug 30, 2021

You have not offered any system information or techniocal details on what that "drive" is, so we can't realyl tell you much. That and of course you pretty much answered your own question already - your user privileges/ file and folder permissions are botched and need to be adjusted, possibly down to setting explicit permissions somewhere that override the defaults. none of this has anything to do with PS.

 

Mylenium

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New Here ,
Aug 30, 2021 Aug 30, 2021

Well what do you want to know?  It is a standard drive, E: on my system, I could type pages and pages about my security settings, UAC settings, drive administrator privilges, yada yada, but without knowing what of that key info might be helpful, I didn't see the point. Seek and ye shall recieve, what do you want to know?

 

I'm aware that my settings need to be adjusted, I have tried, at length, over weeks, to fix this problem, and gotten nowhere. A simple google reveals I am not the only one with this issue so I would have thought that an "adobe support professional" would actually try and offer support, not tell me the problem has nothing to do with PS, aka tell me to 'bugger off'. I find that quite frustrating. 

 

Nothing, anywhere, ever, on my system, including other Adobe products, has any issue whatsoever like this with that drive. So I would posit that yes indeed it does have something to do with PS. 

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LEGEND ,
Aug 30, 2021 Aug 30, 2021
LATEST

We are community volunteers, not Adobe employees, and attacking us is not how to get help. I was going to reply but nevermind.

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Community Expert ,
Aug 30, 2021 Aug 30, 2021

It does indeed sound like you don't have full read/write privileges to that drive under your current user account. This is a Windows setting.

 

What kind of drive is it, and how is it formatted? NTFS or exFAT?

 

 

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New Here ,
Aug 30, 2021 Aug 30, 2021

Hi D Fosse, 

It's a standard physical drive (non SSD), local disk, NTFS formatted. 

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Community Expert ,
Aug 30, 2021 Aug 30, 2021

Take a look at what it says here:

permissions.pngexpand image

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Community Expert ,
Aug 30, 2021 Aug 30, 2021

Hello, is it an internal disk?

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