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J
Jon5FE2
Inspiring
November 6, 2020
Question

Canon 5D iv - RAW issues with Photoshop and Camera RAW

  • November 6, 2020
  • 2 replies
  • 613 views

Ive signed up to CC and today spent long unresolved conversations with adobe

When opening RAW files in PS the raw image thumbnail will not show.  Therefore I have to upload both jpeg and RAW file from camera to enable me to see what the image is. All I have is the CR2 logo instead of an image.

 

I can see all the CR2 images that were shot with my Canon 5Diii, but none of the ones taken with the 5Div.  Adobe finally concluded it must be a graphics card issue, but that doesnt make sense .... it would presumably effect both cameras images if that were the case.  The card is an older one for sure, Radeon 7500 series, but only 5Div images are effected

 

So I really have the same issue as I did with my old CS6 version  ... but of course now I'm paying monthly for it!

 

So in desperation I'm asking if anyone has a clue as to why RAW images taken by a 5Div wont show on CC?   Everything is updated, nothing is out of date, even updated Windows 10!

This topic has been closed for replies.

2 replies

J
Jon5FE2Author
Inspiring
November 6, 2020

Actually, since posting this Ive come across a solution that involves a little lateral thinking.  Its actually nothing to do with CC, camera RAW or bridge ..... it's the way that windows 10 presents raw images.  Seems pretty logical now  .... but if anyone has the same issue then downloading a simple RAW image extension from Microsoft will solve the issue.

davescm
Community Expert
davescmCommunity Expert
Community Expert
November 6, 2020

First off, I have a 5Dmk IV and do not see the images in File - Open for those or for my older 5D (mk 1). Both cameras are set to raw only and not to embed a jpeg. It sounds like your mk111 may have been set to embed a jpeg and File - Open, which uses the Windows dialogue, was reading those.

 

The answer is simple though. Use either Bridge or Lightroom to view the files and then open from there into Photoshop. In the case of Lightroom you can also carry out the raw processing without opening Photoshop at all. 

    J
    Jon5FE2Author
    Inspiring
    November 6, 2020

    But sadly Bridge wouldnt view the images either, same problem.  However, see my post below ... it was noting to do with CC after all  

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    November 7, 2020

    I've always had raw file thumbnails in Windows natively, no codec ever installed. Both Explorer and File > Open.

     

    Of course, it's not the "raw file", but the camera-embedded jpeg. Maybe it's because I convert to DNG?

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