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morganm46339060
Known Participant
September 30, 2020
Answered

Canon Pixma TS9500 won't print from Photoshop

  • September 30, 2020
  • 3 replies
  • 1464 views

So I just got a new Canon Pixma TS9500 printer and hooked it up the other day. It works font when printing from every program other than Photoshop, including other Adobe programs. This makes me feel that it is a Photoshop -related problem rather than something wrong with the printer. The printer is new, needs no specific drivers, and my iMac is new as well. There should be no compatibility issues, and all performance requirements are more than met.

 

Has anyone had this sort of problem and found a way to resolve it? I've never experienced this before with any other printer.

This topic has been closed for replies.
Correct answer NB, colourmanagement

If the printer IS working with other aplications and not Photoshop then please read on:

 

Have you tried resetting preferences? Although user preferences do not contain print settings, resetting also restores Photoshop's internal preferences which are saved when Photoshop closes. If they become corrupt then various issues can occur. [Thx DavesCM for this]

 

I suggest you try reset Photoshop’s preferences & see if it helps? 

 

https://t.co/ulJI7cGn1G

https://helpx.adobe.com/photoshop/using/preferences.html

You may want to backup your settings beforehand: 

https://t.co/4dX7gkr36D

https://helpx.adobe.com/in/photoshop/using/preset-migration.html

 

It may even be time to reinstall photoshop. Use the Adobe CC cleaner tool to remove all traces first.

 

Uninstall photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

https://forums.adobe.com/thread/2405286

 

I hope this helps

thanks
neil barstow, colourmanagement.net :: adobe forum volunteer
[please do not use the reply button on a message within the thread, only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

3 replies

C
cartlon219870490rg3
Participant
December 2, 2021

Thanks for the answers, i have also faced same issue but now its resolved,

    C
    cartlon219870490rg3
    Participant
    December 2, 2021

    my printer is working fine now. vidmate save insta

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    June 7, 2022

    Good to know, glad we could help

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity ExpertCorrect answer
    Community Expert
    October 1, 2020

    If the printer IS working with other aplications and not Photoshop then please read on:

     

    Have you tried resetting preferences? Although user preferences do not contain print settings, resetting also restores Photoshop's internal preferences which are saved when Photoshop closes. If they become corrupt then various issues can occur. [Thx DavesCM for this]

     

    I suggest you try reset Photoshop’s preferences & see if it helps? 

     

    https://t.co/ulJI7cGn1G

    https://helpx.adobe.com/photoshop/using/preferences.html

    You may want to backup your settings beforehand: 

    https://t.co/4dX7gkr36D

    https://helpx.adobe.com/in/photoshop/using/preset-migration.html

     

    It may even be time to reinstall photoshop. Use the Adobe CC cleaner tool to remove all traces first.

     

    Uninstall photoshop BUT make sure to choose the option “Yes, remove app preference”.

     

    Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

     

    https://forums.adobe.com/thread/2405286

     

    I hope this helps

    thanks
    neil barstow, colourmanagement.net :: adobe forum volunteer
    [please do not use the reply button on a message within the thread, only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

    M
    morganm46339060Author
    Known Participant
    October 3, 2020

    I was skeptical, but it turns out resetting the preference worked. Thanks for an easy solution!

      NB, colourmanagement
      Community Expert
      NB, colourmanagementCommunity Expert
      Community Expert
      October 4, 2020

      Glad it worked

      Please mark that as correct answer so others can see the soliution and the thread is marked as solved

       

      I hope this helps

      thanks
      neil barstow, colourmanagement.net :: adobe forum volunteer
      [please do not use the reply button on a message within the thread, only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

      X
      xpaceone
      Participant
      September 30, 2020

      If the printer is not printing properly first check if the ink cartridges are not empty. Print a calibration page and check the ink levels. ... If you are not using the original product, then the Canon printer will not print. If there is no issue with the cartridge, check the quality of the paper inserted. https://jiofilocalhtml.run https://forpc.onl

      M
      morganm46339060Author
      Known Participant
      October 3, 2020

      It is a brand new printer with brand new ink that could print from other programs. Therefor it was not an issue with the ink or paper.

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