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N
ntz35972647ax4a
Participant
November 4, 2024
Answered

Cant save gifs adobe photoshop 2025

  • November 4, 2024
  • 8 replies
  • 2774 views

In the newest photoshop version 26, I can't save file as gif using legacy "Save as". It takes ages to load file before you can click "Save..." button. I've waited more than 30 mins and still nothing, circle keep showing that something is going on but nothing.

Correct answer jane-e

@ntz35972647ax4a 

 

Can you try converting your .mov file to another video format using Adobe Media Encoder or Adobe Express?

https://www.adobe.com/products/media-encoder.html

https://www.adobe.com/express/feature/video/convert

 

Jane

 

8 replies

D
defaultwfh33hxujeyg
Participating Frequently
January 29, 2025

@jane-e How is this a correct answer? Are you a real person?

davescm
Community Expert
davescmCommunity Expert
Community Expert
January 29, 2025

@defaultwfh33hxujeyg Read the thread, the OP confirmed the problem they were having was with Quicktime files which is why the correct answer was to convert the file.

 

As to your personal dig - please read the community guidelines before posting https://community.adobe.com/t5/using-the-community-discussions/adobe-community-guidelines/td-p/4788157

 

Dave

    D
    defaultwfh33hxujeyg
    Participating Frequently
    January 29, 2025

    The title of the thread is "Cant save gifs adobe photoshop 2025"

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    November 4, 2024

    @ntz35972647ax4a 

     

    You're welcome and I'm glad this solution works for you! 😊

     

    As to your second question, I am a volunteer and do not work for Adobe. Save for Web was released in PS 5.5 in 1999 — the same version that first enabled transparency. Adobe has kept Save for Web for those who need it, but have labeled it legacy and have said it will not be updated.

     

    Jane

     

    N
    ntz35972647ax4aAuthor
    Participant
    November 4, 2024

    Yes, I converted .mov file to mp4 and now everything works as intended. Do you know if this bug will be fixed in the future?

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    November 5, 2024

    mov and mp4 are container files. The actual video format is contained within the file e.g. the mp4 is likely to be encoded as H.264 which can be read by Photoshop and why converting has worked for you. That is why some files can be read and others cannot - it needs to be able to open the container and the codec to read the video format within it..

     

    Dave

    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    November 4, 2024

    @ntz35972647ax4a 

     

    Can you try converting your .mov file to another video format using Adobe Media Encoder or Adobe Express?

    https://www.adobe.com/products/media-encoder.html

    https://www.adobe.com/express/feature/video/convert

     

    Jane

     

    N
    ntz35972647ax4aAuthor
    Participant
    November 4, 2024

    Okay I dig a little bit more and it seems photoshop have problems with .mov aka QuickTime files. It was reported many times on this forum.

    N
    ntz35972647ax4aAuthor
    Participant
    November 4, 2024

    It must be something with timeline, I checked now and it's very lagging when you move marker between frames.

    N
    ntz35972647ax4aAuthor
    Participant
    November 4, 2024

    Yes, I use Save for Web (legacy option). It happen to all files with timeline. I had no problems on version 25.11

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    November 4, 2024
    quote

    I can't save file as gif using legacy "Save as".

    By @ntz35972647ax4a

     

    Your screenshot shows that you are using Save for Web, not Save As. Can you confirm?

     

     

    Also check to see if you are using these steps:

    https://www.adobe.com/creativecloud/photography/discover/make-a-gif.html

     

    Is it all files or only the one file? There might be something in the file.

     

    Jane

     

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