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mvsoske
Known Participant
April 15, 2021
Question

Caution - Latest Photoshop Update

  • April 15, 2021
  • 6 replies
  • 905 views

I installed the latest PS Update yesterday and this morning I noticed that it does not recognize my graphics card.  Updating my card's driver didn't change anything.  After trying numerous fixes, I uninstalled the program and reinstalled the prior version and all is well.  Hopefully, this is a bug that Adobe can fix shortly,

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    6 replies

    R
    Railroad Bill
    Participating Frequently
    April 17, 2021

    I have an Nvidia GeForce 750.  After installing PS 22.3.1 PS said there was an error with the graphics driver.  I reinstalled the driver but problem persisted.  After an hour or two with Nvidia I downloaded there cleanup tool and completely removed all Nvidia components from my system.  After reboot I did a clean install of the video driver and related software.  The PS problem persisted.  I rolled PS back to version 22.3 and now everything works fine.  A friend who has a video card by a different manufacturer did not have any problems after installing 22.3.1 so this bug may only affect Nvidia cards.

    M
    mvsoskeAuthor
    Known Participant
    April 17, 2021

    OK, final time.  I did everything others suggested for me to do, including installing the Nivida RTX 2080 "Studio" drivers, plus a clean install.  As before, when first opening PS, it does recognize my GPU (which by the way, is approved by Adobe) but when I shut down PS and open it again - with or without an image - it DOES NOT recognize my GPU.  As I stated before, this is a bug in the software that I hope Adobe will correct quickly.

    M
    mvsoskeAuthor
    Known Participant
    April 17, 2021

    OOPS! Disregard my last Update.  After installation, I launched PS and it did recognize my GPU.  However, after shutting it down and then later, sending an image from LR to PS, it did NOT recognize my GPU!  Still frustrated and still an issue.  Have had to reinstall a prior version to be able to work efficiently. 

    M
    mvsoskeAuthor
    Known Participant
    April 17, 2021

    UPDATE!  Following the advice of a few community members, I did not mess with my GPU settings, BUT did uninstall (keeping preferences) and did a clean install.  And, no problems now.  Ps does see my GPU and it works as it should.

     

    Thanks to those who made suggestions!

     

    Mark

    W
    walker and climber
    Participating Frequently
    April 17, 2021

    Hello, my name is justin goodwin and I use a microsoft surface book with a N Vidia adapter in the base. Like yourself I installed the latest Photoshop update and lost the 3D section. The video adapter had all the latest updates. In the performance section of preferences it says that my video adapter is not recognised. This maybe  an error or an attempt by Photoshop to increase performance at the cost of having to  purchasing a better video adapter. Reinstalling the previous version solved the problem. Photoshop are attemting to push the boundarys at our expense.

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    April 15, 2021

    What is your GPU? 

     

    Unfortunately it seems we have to expect Photoshop’s GPU-demands to continue increasing and so any update may push »older« GPUs out of usefulness for Photoshop … 

    M
    mvsoskeAuthor
    Known Participant
    April 16, 2021

    My GPU is plenty capable - Nvidia RTX 2080.  Also, look at all the others who have experienced problems with this update. There clearly is an issue.  Thankfully, the rollback to the previous version works.

    M
    mvsoskeAuthor
    Known Participant
    April 16, 2021

    My advice would be:

    A. Stick with the Studio Drivers. These are released less frequently but are much better tested for applications such as Photoshop than the game ready drivers.

    B. Do a clean install of the drivers. Without it any corrupt elements from an old driver can be carried forward. 

    C. Do not auto-update, especially not through Microsoft which will install game ready drivers and not always the latest. If it works leave it alone. When you do choose to update, don't do it in the middle of a project and be prepared to roll back, again with a clean install, if you get issues.

     

    It's your choice of course, but doing it that way I have no issues with the RTX2080ti in Photoshop 22.3.1

     

    The reason a driver may work with one version of Photoshop and not the next is that more and more functions are being pushed to the GPU. Photoshop uses the GPU for calculation not just display and a new version can call an element of the GPU that was not used by the previous version.

     

    Dave


    Thanks!
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