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Participant
May 9, 2019
Question

CC Library panel crash and freeze on right-click

  • May 9, 2019
  • 2 replies
  • 1055 views

Having had this problem for over half a year and guess it's finally time to do something about it.

across two MacBook Pro, one 2015 and one 2019 model. The in-app CC library panel occasionally freezes and crashes immediately when I right click on an asset. It remains frozen after I reopen it through the "Window" menu. I've attached a short video as a demo.

The initial panel crash happens randomly and infrequently during my workflow, but once it crashes once, even restarting my computer sometimes won't completely fix the problem. After the once-in-a-while crash, restarting the program unfreeze the panel but anymore right-click will cause the crush again.

Important that this happens in both Illustrator and Photoshop. So my assumption is that it's a bug related to CC's UI itself. Would love to some more thoughts on how to deal with this.

This topic has been closed for replies.

2 replies

Participant
November 12, 2019

My CC Library is Freezing very shortly after opening Animate every time since updating the 2020. HELP ADOBE! 

 

giovanniz875892
Participant
September 19, 2019

I too have this issue and it is a huge inconvenience.  I wish Adobe would acknowledge it.