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donick83
Participant
May 2, 2018
Question

CC not recognising copied DNG files

  • May 2, 2018
  • 2 replies
  • 985 views

Hi,

 

So i had to convert my raw files earlier since my CS5 didn't support Canon 6d (mark1).

Now I'm working with High Sierra and PS CC, I copied some DNG pictures from my external hd but I'm not more able to open them after copying them. also the original file on the externald hd. Are these all now corrupted? How can this be possible?

Lost loads of good pictures there..

 

I am able to "preview" them by selecting the file and clicking the space bar. But when opening them i get the following message:

 

Could not complete your request because Photoshop does not recognize this type of file.

 

same with Lr, etc older bridge

This topic has been closed for replies.

2 replies

D
donick83Author
Participant
May 16, 2018

these files were my backup.. so the answer is no.

the funny thing is that they opened up normally on the external hd the first time. after this it corrupted every file i copied. all the files i copied, both the one on the external and the ones i took to the computer.

if they are corrupted how can they be visible in preview? (by clicking on the icon and pushing space bar)

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
May 16, 2018

donick83  wrote

if they are corrupted how can they be visible in preview? (by clicking on the icon and pushing space bar)

Because preview isn't showing you the full raw data - only the small camera-generated jpeg embedded in the file.

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    May 2, 2018

    Hi Donick,

    We're sorry to hear that you're receiving this error "could not complete your request because Photoshop does not recognize this type of file", it seems that the files are corrupt. Could you send a raw file to us so that we can review it at our end?

    Could you please try capturing a new image and open that raw file in Photoshop and see if it opens up?

    Regards,
    Sahil

    D
    donick83Author
    Participant
    May 3, 2018

    Thank you for the quick reply!

    So, here's what i remember doing the last time when the file got corrupted:

    1:I used bridge to rate pictures, and copied them on my desktop.

    2:The pictures opened normally on the first time (Photoshop CC 2017), I think i didn't save them but did some corrections in Camera RAW.

    3:Because of some stupid reason, I liked the raw edits, so I copied them back on the external hard-drive

    4:The second time i opened them, they PS didn't recognize them anymore.

    Now, after updating to CC 2018 i tired the same thing again, but now this doesn't happen.

    Still i end up with having corrupted files of my pics . several of them from the time earlier..

    Here are two files: IMG_7893.dng was corrupted by this process and doens't open

    IMG_7922.dng has not been copied nor done anyhting to since it was converted to dng in 2014

    WeTransfer

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    May 14, 2018

    It seems that the files are not available to download, could you try sending them again?

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