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O
og76877996
Participant
September 12, 2017
Question

CC Photoshop isn't opening-showing spinning beach ball :(

  • September 12, 2017
  • 1 reply
  • 748 views

Hi there

I have a Macbook pro and a CC account where I use Indesign, Illustrator and Photoshop

Suddenly yesterday Photoshop refused to start up, showing the endless spinning coloured beach ball

I did not change any settings or update

Indesign and illustrator still work fine

I was still able to open Photoshop in safe mode and it said that there was/is a possible problem with the display driver (NVIDIA GeForce GT650M)

I updated my mac to the latest system Sierra 10.12.6   and  updated my Adobe Photoshop version

but Photoshop still won't open

On the Adobe FAQ page it says that they do support these nVidia graphic processor series:

nVidia GeForce: series 400, 500, 600, 700

So I guess that 650 is also supported as it is part of the 600 series??

I tried to contact the Adobe helpline about this

But.. very irritating: It seems impossible to contact Adobe by phone.. I've tried it several times for more than half an hour..   endlessly waiting in the queue

What option is there?? Anyone?

Thanks in advance

I have a

MacBook Pro (Retina, 15-inch, Early 2013)

With:

NVIDIA GeForce GT 650M 1024 MB

Intel HD Graphics 4000 1536 MB

This topic has been closed for replies.

1 reply

Govardhan.V
Govardhan.V
Participating Frequently
September 12, 2017

Hold down the Shift key and launch Photoshop. A dialog appears during launch that reads “Skip loading optional and third-party plug-ins?”

Skip the 3rd party plugins and try to launch.

Also did you tried resetting preferences?

O
og76877996Author
Participant
September 12, 2017

Unfortunately

I just tried opening Photoshop while holding the shift key,

did not succeed .. it still froze while showing the spinning beach ball with the dialog box you mentioned

Resetting the photoshop preferences you mean,

just tried that while holding Option+Command+Shift keys

Did not work also, again..  it froze while showing the spinning beach ball with the dialog box

Anyone other options??

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
September 14, 2017

Hi Og76877996,

Since you mentioned that resetting the preferences did not help, did you try uninstalling Creative Cloud and reinstalling the same?

Feel free to reply back in case you continue to face the same issue.

Thanks

Kanika

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