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Has cleaned both purge and scratch. Also changed hard drive but still not working. I have also changed the version and checked if there was any bug.
they have chosen scratch. also tested using only the empty disk. But still does not work
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What are the actual Photoshop > Preferences > Scratch Disks settings?
At which operations does the issue arise?
What have you done for trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
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Can you share a screen capture of the warning/error and your Scratch disc settings? This might help people diagnose the issue.
warmly/j
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What path through Photoshop leads to the error? Examples might be
- just starting Photoshop without a document
- opening small existing file
- opening very large existing file (how large, what format?)
- starting a new document
- doing a particular task in Photoshop (which task, and what is file size and image size?)
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