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Question

Cloud documents disappear

Forum|Forum|6 years ago
November 12, 2019
4 replies
2888 views

From my iPad Pro, I can't see a cloud document file that should be there. I can see the file on cloud from desktop version of Photoshop.

When I firstly tried to open the file on my iPad, the file was there. The file was large; it took some time to download. The download dialog was shown. And then, my iPad went to sleep automatically. I woke my iPad, I no longer can see the file. The download dialog was gone. Download didn't seem to be continuing. The file was not shown in the Cloud Documents. I still could see the file on cloud, from my desktop PC.

This happened to me twice. First time it happened, the file re-appeared after more than 24 hours. The second time, it is now, I'm waiting for the file to appear again.

iPadOS

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B

Bikejake

Participating Frequently

This constantly happens to me, making photoshop for iPad virtually useless. I have deleted and reloaded in numerous times; it works once, then fails. When the cloud documents do sometimes reload it takes over an hour. I have zero issues when using Fresco; all dloud docs show up quickly, load and save flawlessly. All this is driving me to use Procreate more and more on my iPad and forget about using the combination of Fresco and Photoshop, though I really like both apps when Photoshop for iPad actually works.

HELP, Adobe -- this is ridiculouse, when so many of us are having the same problem. Please fix it.

J

J453

Legend

Hi H_,

If you go to Your files can you see your file? If so is it under 1)"Synced Files" 2) "Cloud Documents" 3) "Mobile Creations" ?

H

h.yamagata@nifty.comAuthor

Participating Frequently

Hi, thanks for the reply.

The file can be seen under "Cloud Documents" on Your files when the file cannot be seen in Photoshop on the iPad. From the web interface, the file can be seen even on my iPad.

It looks like Photoshop on the iPad looses the file at the wake up from sleep. By the way, iPad can continue downloading even when it is sleeping, can't it?

calm_determination0D44

Inspiring

Anyone else with the issue of trying to download your photoshop files from the cloud to your ipad? My macOS, ipadOS on ipad pro and all photoshops are the most recent releases.

Here's what is going on.

When I go to the photoshop cloud documents on the ipad, the files from my mac are there, perfect. So I then go to download one of the files and it just sits there with the Opening dialog box saying 0% and that this takes longer with slow connections and large cloud documents. With my internet connection speed, it should be a pretty quick of a download for a 17mb file.

I decided to restart and I was able to get the 17mb file downloaded but I can't get anything else to download even after restarting again. Also once my ipad goes to sleep, I have to redo the download process again because nothing was downloaded.

Anyone with thoughts or a fix on this?

H

h.yamagata@nifty.comAuthor

Participating Frequently

I think I'm experiencing a similar (perhaps the same) issue. I reported here.

I think we are reporting important issues. Why aren't adobe staffs responding at all?

H

h.yamagata@nifty.comAuthor

Participating Frequently

It re-appeared. This time, it was one or two hours. Still, this is a big problem.

H

h.yamagata@nifty.comAuthor

Participating Frequently

I updated to Photoshop on the iPad 1.0.1. The problem is still there. Today, I uploaded another file from my desktop PC, started downloading on my iPad, it went to sleep, the file disappeared. It's completely reproducible.

Can anybody reproduce this?

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