Color exporting are wrong after exporting to jpeg

[studiogre]

hi,

Having an issue solving a problem with the background color exporting as something other than the selected color. As a PSD and Tif the color is fine, but on exporting the color changes to something similar but not right. It a problem that just started. Ive never had this problem with these images before. They are Ecom images so it is important the backgrounds all match. if not the varrying shades show and look messy on my clients website. 

Ive tried checking the color profiles and making sure they are all in sync, the bit size and on export making sure convert to srgb and embed color profile. everything to my knowledge is correct and reading through this forum I think ive tried it all, but it still exports as the wrong color. It has happened to a few others as well. the more recent ones I have done. Has something been updated with exporting that Im no aware of? Ive never had this issue with these ecom images in the past. If i take the jpeg and mask in the correct color (dfdad6) it exports as DFDAD6. id prefer not to have to do that to all of the affected images. hopefully im missing something super obvious and simple.

the correct background color is DFDAD6 but exports as e3dbd8

[c.pfaffenbichler]

Please set the Status Bar to »Document Profile«, set a  Color Sampler or two and post screenshots with the pertinent Panels (Toolbar, Layers, Info, Options Bar, …) visible. 

Both of the original image and the exported one. 

How exactly do you export and what are the exact and complete export settings? 

[studiogre]

I export the images prety simple. I just do file>export as> jpeg highest quality on the slider.

first image is the original working file .psd color is all correct. background it set to DFDAD6

second image is export screen exactly how I export. never had an issue with other images in the exact format but now after exporting some images are affected

thirst imag is the jpeg from exporting and the background color shift. 

[davescm · Accepted solution]

There are several things that don't add up from the screenshots that you show.

1. Your 'before exporting' screenshot shows a document in the Adobe RGB color space. That is different to your default color space which is not in itself an issue, but it is if your are using Hex colours that have been referenced to sRGB.

2. Your second screenshot looks OK and shows the document will be converted to sRGB on export and the Color Profile for sRGB will be embedded in the document.

BUT

3. Your third image shows that your re-opened document is untagged (i.e. has no embedded profile). In this case your default profile of sRGB will be applied. However, your export settings show that the profile should be embedded. Can you check again you have used the actual exported image.

As for the color change - there is no color change. The same color in two different colour spaces is represented by different RGB values (hex numbers are just RGB values to base 16). Similarly, the same RGB (orHex) values in different colour spaces represent different colours. So what you are actually seeing is the values converted from one colour space to another, allowing for small rounding error, both representing the same color.

If you have been asked to use specific hex values, then unless it is stated that those values are referenced to Adobe RGB, then use sRGB. This reference should always be stated when RGB colour values, hex or otherwise, are quoted but rarely is. Without that reference to you may as well just say light beige.

Dave

[studiogre · Accepted solution]

The solution I found that was easy and my dumb mistake for not checking when using .PSD was converting the file to sRGB from the start. Looking at previous images working file they were all .TIFs from capture one converted to sRGB from exporting there. Didnt think to check the color profile when switching to .PSD for working with larger files in 16bit.  playing around I realized the sRGB convrstion was not applying for some reason which is why Dave noticed the working document was still in Adobe RGB. Eventhough the exporting has the option to convert to sRGB it was still not converting to the correct color.  Im assuming because on converstion it trys to condence it and match it as close as possible? (no expert on how that works). But since the converstion to sRGB on export was not matching the color it needed to match I convered the file to sRGB without flattening the image so I could go back to the background color layer make sure its set to the specific code and exported it as a jpeg. image needed a little adjustment because it looked a little dull on converstion but after exporting and checking the color it is the exact color it needs to be. 

I had a feeling it was something simple that I was missing >.>

Thank you for the help!!