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Color picker does not show sampling ring preview [PS 22.0.1]

New Here ,
Nov 28, 2020 Nov 28, 2020

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I've search for solutions before, but none of them worked for me. My settings are OK, yet the sampling ring on the eyedropper tool does not show for me.

douglasbiangulo_0-1606586543111.png

The first image is my settings for the tool now.

douglasbiangulo_1-1606586568309.jpeg

The second one, it's how it should be.

Can anyone help me fix it?

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Cross-app workflows, Windows

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correct answers 1 Correct answer

Adobe Community Professional , Nov 28, 2020 Nov 28, 2020
Hi It's a known issue in 22.0.1. You can add your comments here for the Adobe developers: https://feedback.photoshop.com/conversations/photoshop/photoshop-2201-eye-dropper-sampling-ring-missing/5fb5ab4c2bd82446a3a5ee71 If you need it now, revert to 22.0.0 in the Creative Cloud app. EDIT: This is fixed in 22.5.1 ~ Jane

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Adobe Community Professional ,
Nov 28, 2020 Nov 28, 2020

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Hi

It's a known issue in 22.0.1. You can add your comments here for the Adobe developers:

https://feedback.photoshop.com/conversations/photoshop/photoshop-2201-eye-dropper-sampling-ring-miss...

If you need it now, revert to 22.0.0 in the Creative Cloud app.

EDIT: This is fixed in 22.5.1

 

~ Jane

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New Here ,
Nov 28, 2020 Nov 28, 2020

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No problem, I just thought that it was something with my settings.

I'll wait for the fix, thanks for the feedback!

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Adobe Community Professional ,
Nov 29, 2020 Nov 29, 2020

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You're welcome, @douglasbiangulo.

~ Jane

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Participant ,
Oct 16, 2021 Oct 16, 2021

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Is it still a known issue? I'm on 22.5.1

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Adobe Employee ,
Oct 17, 2021 Oct 17, 2021

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This was fixed. If you're not seeing it in 22.5.1 it's probably because the GPU is disabled.


Go to Preferences > Performance... 

 

Is Use Graphics Processor checked?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Oct 20, 2021 Oct 20, 2021

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Use graphics processer is checked

(NVIDIA GEFORCE GTX 1070)

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Adobe Employee ,
Oct 20, 2021 Oct 20, 2021

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Can you provide a screen shot of your Color Sampler selected in the tool bar and the Options bar across the top so we can see which tool is selected and what settings?

JeffreyTranberry_0-1634769784587.png

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Oct 20, 2021 Oct 20, 2021

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Screenshot 2021-10-20 183733.jpg

 

Same result is I am on another tool, and choose the foreground color, that brings up the color picker as well.

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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Are you not seeing a sampler at all? Or are you seeing a sampler like this?

JeffreyTranberry_1-1634851834276.png

What is your setting here? If you change that to Hue Wheel and restart does it show up?

JeffreyTranberry_2-1634851889630.png

If all else fails, if you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

 

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Oct 22, 2021 Oct 22, 2021

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I went to preferences > general and Hue Strip (small was selected) I changed it to Medium, no change. Changed it to Hue Wheel (medium), no change. Changed it back to Hue Strip (medium) as pictured in Jeffrey's post above, and all of a sudden it appeared. odd, or mabe I was doing something wrong all along. I am on my laptop right now, will try this when I get home to my desktop and see if it helps there as well.

 

What is the difference in Hue Strip and Hue Wheel? and where would I see this difference?

 

Thank you!

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Adobe Community Professional ,
Oct 23, 2021 Oct 23, 2021

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LATEST

 


@CinBrandon wrote:

What is the difference in Hue Strip and Hue Wheel? and where would I see this difference?


 

See this from Mike Rankin at Creative Pro:

https://creativepro.com/using-hud-heads-up-display-color-picker-photoshop/

 

Jane

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