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J
jucarbi
Participating Frequently
November 25, 2017
Answered

Complete Uninstall

  • November 25, 2017
  • 3 replies
  • 3990 views

Since PS 2018 I have run into "Generator" problems. Nothing I have tried works. I have now installed on my laptop successfully. Can I now use a commercial uninstaller (eg Revo) to completely wipe PS 2018 from my PC then reinstall it via Creative Cloud? I am worried that Creative Cloud will not show it is uninstalled. TIA

This topic has been closed for replies.
Correct answer Trevor.Dennis

You just need to use the Cleaner tool.

Use the Creative Cloud Cleaner Tool to solve installation problems

3 replies

J
jucarbiAuthor
Participating Frequently
November 28, 2017

Resetting the preferences removed the irritating message on opening PS but "Save for Web" and Export failed and showed the same message.Oh well!

J
jucarbiAuthor
Participating Frequently
November 26, 2017

I was pleased that this worked until I tried "Save for Web" again and got the same "There is a problem with Generator"!!!Ugh.

Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
November 26, 2017

What operating system are you using?

J
jucarbiAuthor
Participating Frequently
November 27, 2017

Windows 10

Now the "Generator" problem has come back. Despite doing a complete uninstall, when I installed via Creative Cloud App it reinstalled everything (filters etc) AND the Generator problem. I wish I could abandon Photoshop but I need it for a group project I am working on.

Trevor.Dennis
Community Expert
Trevor.DennisCommunity ExpertCorrect answer
Community Expert
November 25, 2017

You just need to use the Cleaner tool.

Use the Creative Cloud Cleaner Tool to solve installation problems

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