Con la ultima actualización 23.4.1 me da error al abrir archivos

New Here ,
Jul 05, 2022 Jul 05, 2022

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Cuando intento abrir un archivo con la última actualización me dá error el programa y si consigo abrirlo después de muchos intentos funciona muy lento y no obedece. Se queda pensando y al final aparece el fallo.

Tengo un windows11

 

Gracias

EvaMaria25130242x0xi_0-1657030728005.png

 

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Adobe Community Professional ,
Jul 05, 2022 Jul 05, 2022

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Hi

Try enabling this option in preferences and restarting Photoshop to see if it helps, you may also need to update your GPU driver from the manufacturers website

2022-03-09 08_39_07-Adobe Photoshop 2022.png

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New Here ,
Jul 07, 2022 Jul 07, 2022

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De momento parece que funciona, muchas gracias. También cuando abro un archivo raw me desactiva el acelerador de la GPU ¿esto porque ocurre?

 

Le he pasado el pluging de diagnostico de errores y me sale lo siguiente

Text: porque ha habido un error de programa
Message: No se ha podido cumplir porque ha habido un error de programa.
Stack:
Adobe Photoshop 23.4.1 20220615.r.547 3121b66
0 address: 0x00007FF78CFAE1B3 base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF78B13C06C base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF78B13B729 base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF78A64AEA4 base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF78A64A9D9 base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF78A64A7D9 base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF78A658A3D base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF78B17C705 base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF78B17F4B7 base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF78B17EF0A base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF78B15F7C9 base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF788B2E6D8 base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF788B2E776 base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF788B21FCF base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF788B38991 base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF788DFB49C base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF788B248D9 base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF788D89D22 base: 0x00007FF788550000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFB4EB054E0 base: 0x00007FFB4EAF0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFB4FFA485B base: 0x00007FFB4FFA0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

Muchas gracias

Embrisbel_0-1657210305529.png

 

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Adobe Community Professional ,
Jul 07, 2022 Jul 07, 2022

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Did you update/reinstall the GPU driver from the manufacturers website, it will either be AMD, Intel or Nvidia or it could be a combination of two.

https://helpx.adobe.com/ie/photoshop/kb/troubleshoot-gpu-graphics-card.html

https://helpx.adobe.com/ie/camera-raw/kb/acr-gpu-faq.html

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