Participating Frequently

constantly prompted to add a library

Forum|Forum|1 year ago
August 22, 2024
15 replies
4951 views

Photoshop Version 25.11.00
Windows 11 Pro
Version 23H2
OS build 22631.4037

My library panel continuously resets to the front panel (not my library) and I keep running into a prompt to add libraries to my adobe apps, followed by a pop tutorial that doesn't obey the "skip" command. But my libraries are already defined as well as my workspace. It's hard to say what causes it or when, it just seems to happen often and randomly. Instead of showing the color palettes of "my library", it defaults to the previous screen showing all libraries and presents this popup for "add libraries".

Attached is a screenshot of the panel that pops up. After clicking done, it goes into another 3 step popup that will not skip unless clicked 2x or more.

This seems to be a bug, but is there a workaround? How to stop this?

[Mod: Moved to the bug section of the Photoshop forum]

Windows

Show previous replies

R_H__

Inspiring

Also waiting for a fix. Messages popup everytime I open PS and AI, very annoying.

D

defaultzpeu5ebcubpi

Participant

I'm having the same issue and came here looking for a solution.

S

Stuart Gould

Participating Frequently

I also came here looking for a solution. I have a brand new laptop with Win11. Up to date in every aspect. Installed PS, all up to date, as is Creative Cloud and everytime I use Photoshop, I get the messages about sharing and creating libraries. It's annoying the hell out of me.

J

ja5DF4

Participant

This is so annoying!!!! It does not go away, even when i disable the Tool Tips. Constantly getting these annoying popups just to go in my library. When exactly are they going to fix this persistant annoying issue???

TonasakaAuthor

Participating Frequently

I feel compelled to continuously reply to anyone to keep the thread active, after Adobe having auto prompted by email "has the issue been resolved", and responses from any staff that might be roaming the forums is fleeting.

The issue has not been fixed and it's been going on sooooo long. Long before I ever brought it up and through at least one update. I just kept thinking and hoping it would get worked out.

M

m5heath

Inspiring

Driving me mad too - when are Adobe going to get round to fixing it?

Sameer K

Community Manager

Hey, @Tonasaka. Welcome to the Photoshop Community. I'll help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

In the Creative Cloud app, go to Help> About Creative Cloud and scroll down to find the version of the Libraries component.

I've tried closing and opening the Libraries panel without closing PS 25.11 on Windows. This might be workflow-specific behavior. Please try and share a detailed series of steps to trigger this behavior.

Awaiting to hearing from you. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

TonasakaAuthor

Participating Frequently

@Sameer K Any update? I posted many details per your request. Apparently I forgot to @mention you.

Sameer K

Community Manager

@Sameer K
Any update. This issue is persistent and tooltips are turned off. I've reset to defaults and reset settings. I've turn off home screen and back on again. Nothing helps. Everything is up to date.

I am sorry for the delay in getting back to you. Thanks for sharing the details. Please try this:

1- In the Creative Cloud app, press CTRL + ALT + T to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
2 - Check Windows Task Manager for any other processes related to Creative Cloud and end them.
3. Navigate to C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location.
4. Delete the "Creative Cloud Libraries" folder from both locations here:
C:\Program Files (x86)\Common Files\Adobe
C:\Program Files\Common Files\Adobe

5. Restart the computer & relaunch the Creative Cloud app. You will be prompted that an update is available if you don't have automatic updates set up already.

Let me know how it goes. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

Mike32232381ugye

Inspiring

These annoying messages keep showing up on all adobe apps. Everytime I open PS, AI or AE, I ALWAYS have to click through these when I go to use the library. There's no way to disable it. They look like rich tooltips, but I have "Show Rich Tooltips" disabled. If they can't be disabled in the preferences, they should have a "don't show this again" checkbox.

V25.11.0
Windows 11 V23H2

TonasakaAuthor

Participating Frequently

It's really disruptive, a distraction. It's buggy as hell.

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