Content Credentials Failing

Forum|Forum|4 years ago
December 13, 2021
2 replies
3051 views

I was able to enable the Content Credentials beta last week and successfully attached my wallet, socials in Photoshop. After that, I was able to attach my credentials to a couple of files.

Since then, I have not been able to do the same. It work one other time after closing down and restarting Photoshop, but nothing ever since. I've disabled/re-enabled to feature, closed down the application and even restarted my computer.

All the credential features appear in the Window and Preview, but when I go to do the export it either saves the file with no credentials attached, or the following message appears: "Something went wrong and this isn't available."

I know this is a beta, but it's extremely frustrating not know why this feature isn't work. Tried numerous files, even creating from scratch with no success.

Windows

This topic has been closed for replies.

F

Francesco Della Peruta

Community Expert

Hi, maybe there are some problems because it is a beta version, but take a look here:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/can-t-make-the-new-nft-content-credentials-beta-work/m-p/12478519

https://helpx.adobe.com/photoshop/using/content-credentials.html

mglush

Community Expert

There are a couple of things you might want to try. 1. Have you tried resetting your preferences? Here is a doc that will walk you through it: https://helpx.adobe.com/photoshop/using/preferences.html

The other thing you might want to check is if your Graphics Processor Card is compatible with Photoshop. See this troubleshooting guide: https://helpx.adobe.com/ie/photoshop/kb/troubleshoot-gpu-graphics-card.html

see if either one of these fixes the issue, and let us know?

Michelle

TEspritAuthor

Participant

So, I reset my preferences, but now get the warning regarding my GPUs incompatibility. At least now it makes a lot more sense. Still doesn't work for most files, but got a start. Thanks

TEspritAuthor

Participant

Glad to hear that you have some clarity. Did you look at the doc on troubleshooting your GPU?

I decided to use a different machine; a gaming laptop with a killer GPU.

My first attempt to add credentials to a file were successful. But, each subsequent one has failed... Either saving the file, with no credentials attached, or failing to save, saying that it was unable to attach the credentials.

Cant figure out what is going on here.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded