• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Corrupt files when I open them on a different computer

Participant ,
Jun 30, 2020 Jun 30, 2020

Copy link to clipboard

Copied

When I design on my work computer, everything is fine, but when I open the same files on my home computer, I get a warning that the file is corrupt for various reasons, whether the PDF is out of whack or the layers appear to be corrupt, or the document was modified outside of Illustrator (which it never was). It doesn't matter if it is a Photoshop file, or Illustrator file, or Indesign file, the corruption warning comes up in all these applications. The files are synced through Creative Cloud. Both my computers run the same version of all Adobe applications.

 

What is going on here?

Views

791

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Beginner ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

I'm bumping this because this is happing to me a lot atm. Wish Adobe mods had answeres. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

Hi @allenw60937913 you're commenting on a three-year old post. What is your specific issue?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

I have experienced exactly what the OP states (for the most part)

I have a work computer and a laptop. On the work computer, all my files are fine. I save them to my hard drive so I can take them on the go. I work on them on my laptop and they're fine. I open them back up on my stationary and the file becomes corrput. I make sure all applications are updated and upto date.  Starting to loose valuable work and it's very frustrating. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

Using Creative Cloud sync?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

That's where mine differs, my problem is with files that are saved on hard drives and going back and forth between different computers. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

Replace your hard drives.

 

File corruption is always caused by failing hardware. That can be a lot of things, but from your (brief) decription it sounds like the drive(s) would be the prime suspect here.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

If that was anywhere near true, he would have the problem with other software, and the whole OS could develop "bit rot" and failure...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

A failing drive typically fails very sporadically at first. This sounds like files are transported on external drives, so the OS doesn't come into it.

 

If it's 99.99 % percent probability that it's hardware, and 0.01 % percent probability that it's Photoshop (and even that's stretching it) - which one would you start troubleshooting first?

 

Be realistic.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 24, 2023 May 24, 2023

Copy link to clipboard

Copied

You should post a new thread on this - its not the same issue then.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 24, 2023 May 24, 2023

Copy link to clipboard

Copied

LATEST

@allenw60937913 since your issue is completely different than the OP - lets start from the beginning.

1. What OS are you using on the computers?

2. What types of external drives are these? How are they connected? What format are they?

3. Are you saving directly to the external drive (not supported) or are you saving local and opening/saving then migrating to the drive?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines