could not complete the render video command because of a problem with adobe media encoder

[ayephyu1997]

Hi i have a question.

I make video with animation frame in photoshop cs6. when  i export render video there was an alert box was become

"could not complete the render video command because of a problem with adobe media encoder".

how i fix that error. why that error was become.

i use photoshop cs6

my laptop have RAM 10GB, window 10 64bits.

how i fix it ?

[Mohammad.Harb]

Which version of media encoder do you have?

[ayephyu1997]

i'm sorry i don't know about it. how to know media encoder version??

[Mohammad.Harb]

from the menu bar:  Help -> about media encoder

you can also check the creative cloud app

[ayephyu1997]

thank you for your patient.

Adobe Photoshop extended

Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64