Could not complete your request because of a program error

[mikkel_9282]

Hi,

I'm experiencing a bug with PS, where it randomly corrupts certain projects.

I have 1 license and I'm using PS on two computers, and I'm only experiencing this problem on one of the computers. I use the same template, the same fonts. The font I'm using is Source Sans 3, from Google Fonts, and I've tied it down to this font being the culprit - that's what it seems like at least, since I get the error triangle on the font layer within PS when I open the saved projects. Then I open it again further down the line, and the project is now corrupt. The error message is: "Could not complete your request because of a program error".

In the 'Learn how to fix' button, my IT department have tried everything this page tells you to do, but it doesn't help. I've also noticed the same font family within Creative Cloud 'Adobe Fonts', there's a 'BLACK' variant that simply wont install. 

Any ideas?

[Jean5D91]

Hi,

Same issue here since yesterday. I'm working on a mackbook pro and some of the .psd I created a few days earlier can no more be opened in photoshop. When I try to open them this pop up windows shows up: "Could not complete your request because of a program error."

What the hell is going on???

[Aleke]

Hi @mikkel_9282 and @Jean5D91! 👋

Could you let me know which version of Photoshop and operating system you're using on the machines where this error is happening? If you haven't tried it yet, I recommend using the Creative Cloud Cleaner tool—it can help catch any corrupted files.

Thanks a bunch!
Alek