Could not complete your request because the file could not be found

[māris]

Hello!

Recently I got a new PC and as I have to work with a lot of image editing, decided to install Photoshop. Downloaded it and started the trial, but the problem is that I can't launch PS. Once I try to open it, I get two error messages. The first one is

and right after that I get

So far I couldn't find any solution, so the last thing is to ask on the forum. Is there any way to fix this? I would appreciate any help.

Best regards,

Māris

[Derek Cross]

Presumably you downloaded the application using Adobe's Creative Cloud app?

[māris]

Yes. I also tried reinstalling Photoshop serval times, but with no success. I keep getting the same error. In the matter of fact, I tried to install older PS versions from other sources just to see if they would work. But despite what version I download I always get these two error messages. So I don't think it's related to Adobe's Creative Cloud app.

[Derek Cross]

When you try and reinstall a trial version of PS it normally won't work if it's been installed previously even if it was for less than seven days. But it's worrying that earlier versions won't install presumably it's on a disk. Try running Adobe Cleaner before your next attempt another install of an early version.

Which earlier version(s) do you have and where did you buy them?

[māris]

This is a fresh PC, at the first install on it was a trial version, it wouldn't work - got the error messages. Then I tried other not licensed versions of Photoshop just to see if I would get the same error message and I did. Adobe Cleaner also doesn't seem to work. I can't even install it properly. Nothing happens when I launch exe file.

It starts to look like a dead end

Photoshop error in a gif

[bzareenk]

Please check the two links attached.It might be helpful for you.

Invalid JPEG Marker error when opening images in Adobe Photoshop

Getting error message " Could not complete your request because the file was not found" Using Photos...

[māris · Accepted solution]

Got things solved by reinstalling Windows 10