Could not complete your request because the file-format module cannot parse the file

[_nina1234567_]

Hi there!

I use Photoshop CS4 now and I have a problem when I want to import (by dragging'n dropping, importing, open - I tried every way)a .png or i.e. also an .jpg:

when I worked a short time with PS (i.e. 10 minutes) and want to open a .png then, there comes the popup-window with:
"Could not complete your request because the file-format module cannot parse the file"

The funny thing is: my file is NOT broken!! Because if I then shutdown PS and open it again, there is no longer a problem to open the .png-file.... after a while of course it comes back...

So all solutions that I found on this problem were "the norton anti virus is also running"-solution: but I have no NAV running!!
And the files are NOT damaged!! Otherwise I couldn't have opened it after restarting PS.

I purged all files and I have enough cache!! So it doesn't seem to be a problem of my computerperformance.

Any idea???

Thanks a lot,
Nina

[Guest]

I saved it as the same format that it was in the beginning. Now if it was a jpeg I will save it as a PSD so I don't lose more of the picture quality.

[maggiestam]

Thank you. So far all of my problems have been with PNG files so I'll just

resave them as PNG or PSD as I can open them in Elements. Then I can keep it

in the Photoshop family.

Maggie

[the_wine_snob]

Maggie,

Like you, I try to keep things in the "family," and that is why I use .PSD's, whenever I can. Now, when going to the Web, one obviously has to use other formats, like PNG. I recall when those were not supported on most browsers, and I had to use GIF, should the client need any form of Transparency. Luckily, those days are pretty much behind us. With Video, .PSD's work perfectly, and I can even Import_As_a_Sequence to keep my Layers, and then animate those to my heart's content. I am a big fan of .PSD's and seldom deviate from those, unless the client has specific needs, like TIFF, or JPEG, or PNG. I even resent when the Mac-based videographers insist on TGA's - "hey, just use PrPro and use .PSD's... "

Good luck,

Hunt

[maggiestam]

Hunt,

Can I save my pngs as psd and retain all

of the transparency properties? I'm not too worried about the web as I

print most of my work and will save jpeg copies if I need

to.

Maggie

[the_wine_snob]

Maggie,

Can I save my pngs as psd and retain all of the transparency properties?

Yes, .PSD's will save all Transparency, plus all Layers. Now, their use might depend on where the files will be used. With InDesign, AI, Premiere Pro (video), they will work perfectly. With some other applications, it's a big, "it depends."

Good luck, and sorry for the late reply.

Hunt

[Chris Cox]

If the file opens sometimes and not others -- then something outside of Photoshop is interferring with disk/file activity.

That could be a bad disk, bad RAM, malware, or a buggy utility (we've seen bad anti-virus software do that, but it usually get fixed quickly).

[UniqueCreations]

There are multiple files that this is happening to but the files are able to be opened in other applications including an earlier version of Photoshop. It doesn't matter if the file is opened from one hard drive or another as I have tried copying it to multiple HDDs to no avail. The file type is BMP and it opens just fine in Microsoft Picture and Paint. Brand new hard drive, memory diagnostics come back with no errors, clean OS install with Norton Internet Security 2010... if the problem is not Photoshop I will be very surprised. Especially considering I have not seen this in earlier versions and the amount of people reporting this issue would make it rather coincidental that we all happen to have the same environmental influences on file corruption.

[the_wine_snob]

Another possibility could be Windows Indexing locking the file, while trying to index it. Turn this "feature" OFF too - just in case.

Good luck,

Hunt

[maggiestam]

I'll have a look at that, too. Thank you so much for taking the time to help

me.

Cheers

Maggie

[maggiestam]

Yes, I loaded up some new security software and have now removed it and

fingers crossed all seems to be well again. Only time will tell now.

Thank you

Maggie

[UniqueCreations]

All,

I have suddenly started having the same issue. We need to find a solution to this quick because it is already putting a damper on my production.

Time is money!

Photoshop CS4 (32 and 64bit mode), Windows 7 Professional x64, Core 2 Duo E8400 3.0Ghz, 8GB RAM, 1TB SATA 7200rpm HDD

[broomeGirl]

C**p!  Have just started getting this problem and googled it and came across this post.  I am using mac osx 10.5.8 with creative suite4 and photoshop has just started with this problem.  My problem relates to opening gif files.  If anyone comes up with a working solution, please post.  I just discovered I also have the same problem on my laptop (windows 7) which is brand new and did a quick test to see if it had the same problem there.  Made a quick gif file, saved it and closed it and then tried to re-open it and voila same problem.  I have written to adobe, so will keep this thread updated with their response.  I referred them to this post.  If anyone comes up with a working solution, please post.  Thanks

[TF22Raptor2]

I am having the same issue trying to open a simple .gif image

[the_wine_snob]

Considering the number of replies, have you tried the suggestions above? Which ones did not work, and which ones helped in some way?

Good luck,

Hunt

[broomeGirl]

Write to adobe and let them know of your issue .. mine only does it on some gifs .. god knows why .. i know the images themselves aren't corrupted.

[the_wine_snob]

If it happens on some GIF's, but not on others, then it is most likely an issue with the certain GIF's. The chances are great that they do not have well-formed headers. Where did they come from? What is the provenance of these bad files?

If I get great results with gasoline from one station, but my MB S-500 coughs and sputters with gas from another station, I do not blame my car. More likely it's bad gas.

Good luck,

Hunt

[maggiestam]

This is so frustrating!!!

I have fixed the problem for myself by removing new security software that I had recently installed. I then had to reset CS4 to the factory default preferences. There's been no problem since. It was a lot of trial and error but 'touch wood' it's worked. Someone else somewhere in the forum archives gave me the clue when they wrote that sometimes Nortons has a conflict with Photoshop. My programme wasn't Nortons but it was new software, which they have since corrected.

The parsing problem did not start up straight away after the installation of my new security, but soon after. Just resetting the prefernces to factory defaults first didn't fix the problem either. I had to do that after uninstalling every one of the security files. I have reverted to my old security which is good and I just have to reign in my paranoia regarding hackers.

I hope I haven't jinxed myself by saying that the problem is fixed LOL! Good luck!!!

Cheers

Maggie

[the_wine_snob]

Maggie,

I so often feel as you do - if I brag on something working, we all know what will happen at dawn the next day...

Good luck, and please share what that program was, as I think that I missed it. Likely to help someone in the future, and I would like to know, so I can stick it in the archives of my mind.

Happy Editing

Hunt

[broomeGirl]

Thanks for that .. will try it out

[Guest]

Got this error message when opening a PNG in Photoshop CS4 on Leopard, even though it opened fine in Firefox and placed fine into InDesign. Eventually I noticed Firefox was showing that it was a BMP file (in the title bar) ... so I changed the extension to .bmp and voila! it opened in Photoshop. Just something else to try - open it in Firefox and see what kind of file Firefox thinks it is.

[Guest]

I have just discovered the same problem since I moved to CS4 from CS2 (Mac OS 10.4.11). The solution I've found is to change the extension from .png to .psd . Works every time, not very elegant and I have no real idea what is going on, but then again I don't really care. It seems to work for me

[AbsurdWord]

I know exactly what you guys are talking about....  I use CS4 and find the only "solution" is to exit and restart....

I will also try out some of the above suggestions when the problem is occurring.

UPDATE:::::

Since this problem occurred a few minutes ago  -  tried to drag and drop a few different png with no success.  Someone earlier mentioned renaming the file - so I tried it with a file which was named "hot_air_balloon_from_so_and_so_stock"  (not the actual name, but similar) to simply "hob", to try out the possibility that "parsing" has something to do with being able to read the file name amongst other things.    I might be celebrating a bit too prematurely here, but low and behold it opened without me having to restart Photoshop........  I'll try another similarly named file in a moment........

I think PS might find it hard to read pngs/gifs with long file names.

It's worth a try anyway , nothing to lose.....

[ericwestbrook]

Attention all! I fixed this problem on a Mac. I don't know if it's a root problem with photoshop, but I managed to fix my files. My fix is for Mac users, I hope it at least leads windows users in the right direction. Open the .png or whatever files with preview. Click File > Save As and choose to save as a photoshop file. Open the new file with photoshop and save with your intended format. Worked for all of my broken files.

I hope this helps at least one other person!

[englishmaniac]

I have to say that I think that this is a bug in Photoshop.

I have two gif files downloaded from the internet.They were fully visible on the website in question.

I can view and edit them on my windows machine (running XP SP3) using either paint or the windows image viewer programmes.

I cannot however open them in Photoshop CS4 installed on the windows machine - getting the error

'Could not complete your request because the file-format module cannot parse the file'

I copied the files across to my mac. I can open and view the files in preview, but in Photoshop CS5 I get the error above as well.

I also get the error with iphoto, so there is something dodgy about the gifs for sure..

I would be interested to see any fixes though.

Both the CS4 (windows) and CS5 (mac) are fresh installs, and are functioning perfectly.. I don't think trashing preference files etc etc is the answer personally. More likely it is a file which has been named incorrectly (maybe) with the wrong extension or something ?

Someone mentioned contacting adobe support. I can't seem to find a place to do this.. can someone point me in the right direction ?

Thanks

[Max Targanski]

Hi!

I solve this problem just changing the RGB color to CMYK color from the original archive.