Could not complete your request File is not compatible with this version of Photoshop - Windows OS

[alanw80176640]

Please help,

I've had this issue for a few months now, but initially it was just a file or two. I'm getting this notification for almost all of my files now, and it's causing issues throughout the suite (for instance, I cannot save an InDesign file to PDF because the Photoshop files contained therein are incompatible).  This is really frustrating!

I created these files in the same current version of Photoshop (sometimes minutes before receiving this error), I've checked to ensure that the software is up-to-date, and I'm working on a Toshiba laptop for work. I have deadlines to meet!

Thanks in advance for any and all assistance.

{Thread renamed by moderator}

[Sahil.Chawla]

Hi there,

As you're getting an error about compatibility of the file, could you please let us know the version of Photoshop you're working on?

You can verify the version by going to Help > System Info

Please have a look at this article and see if it helps: https://community.adobe.com/t5/Photoshop/PSD-error-quot-Could-not-complete-your-request-because-the-...

Regards,
Sahil

[alanw80176640]

Adobe Photoshop Version: 20.0.6 20190724.r.80 2019/07/24: 1207344 x64