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A
Almos5FEF
Participating Frequently
September 8, 2020
Question

Could not edit original smart object because of a program error (Windows)

  • September 8, 2020
  • 2 replies
  • 3253 views

Hi there,

Tried to troubleshoot the "Could not edit original smart object because of a program error" looking trough the support posts but didn't succed, therefore any further help or suggestions are more tahn weclome!

Have several layered TIF files, which contain Smart objects on all layers, which I'm not abel to edit or scale. If I do changes in the file, add new layer or delete layer, not able to save it either. See attached screen shot. This error hapepns with some files, while other which have smart object work fine, so the link with Illustrator is not broken.

 

Files are created by external agency, which claims it works on their end - need to verify that with them again. Files are transfered via One Drive. Does anyone encountered something similar? Appreciate your advise and support! Almos

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2 replies

marliton
Community Expert
marlitonCommunity Expert
Community Expert
September 8, 2020

Hi. Sometimes just resetting the computer fixes this issue.

 

Marlon Ceballos
    A
    Almos5FEFAuthor
    Participating Frequently
    September 8, 2020

    Thanks Marlon for reply!

    Have restared my pc many times, uninstalled Photoshop and rolled back to 2019, back to latest 2020, all this didn't help.

    Had same issues while back using another computer, now have a newer one. Tested same files today on Mac, same issues.

    So, what do you mean by reset? Appreciate your swift reply! 

    marliton
    Community Expert
    marlitonCommunity Expert
    Community Expert
    September 9, 2020

    Hi. That issue happens frequently or just with that document? If that happens frequently, check the hard disk integrity with some utility or software.

    I work a lot with smart objects and I got this error a couple of times. The first time was fixed just resetting my computer. The second one I had to import again the original image because was impossible to recover the smart object information.

     

    Marlon Ceballos
      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      September 8, 2020

      Linked Smart Objects or Embedded? 

      Could you please post a screenshot with the pertinent Panels (Toolbar, Layers, Channels, Options Bar, …) visible? 

      A
      Almos5FEFAuthor
      Participating Frequently
      September 8, 2020

      Thanks for swift reply! Smart Objects are embeded, no extra channels. Does this help and make sense?

      "Edit contents" and "Convert to layers" show up error messages: "Could not edit original..." and "Could not complete the convert ... selected smart object cannot be opened in Photoshop". + Files are shared from the agency via a DAM platform. THX!

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      September 9, 2020

      Will try to get one file for testing purposes. The more I think of seems that the DAM engine somehow damage the smart objects. Would need to test and check if get same error when using PSD.


      If you suspect the current transfer could you have the providers send you a file via email or another transfer function. 

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