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Question

Could not open (name) because Dynamic Link is not available

Forum|Forum|4 years ago
December 5, 2021
5 replies
369 views

I used to be able to open simple (2 minute or less long) video files in Photoshop. But at some point (most likley) updating to the latest version of Photoshop I no longer can. I get an error message stating that "Dynamic Link is not available".

I have spent the last hour trying multiple "solutions" on the internet. And nothing works. I have reinstalled Photoshop and Adobe Media Encoder. I have removed/replaced Trace Database.txt files in the Library. I've restarted my computer multiple times. Removed preference files.

Nothing works.

It is frustrating that there is no official solution othat I cna find through Adobe and nothing seems to work. I do not want to uninstall the entire Creative Suite. I just want the ability to edit small video files thorugh Photoshop.

Running Photoshop 2022 on MacOS 10.15.7

If anyone has a solution before I lose my mind I'd appreaciate it.

macOS

This topic has been closed for replies.

C

craigb33847621Author

Participating Frequently

This issue is still unresolved. Does anyone have any advice or solution on how to fix this issue?

J

J453

Legend

This thread says that renaming/moving the entire preferences folder of the Dynamic Link itself solved it: https://community.adobe.com/t5/photoshop-ecosystem-discussions/can-anyone-help-quot-dynamiclink-quot-not-available-attempting-to-open-mov-in-photoshop-cs6/m-p/4218423#M23059

C

craigb33847621Author

Participating Frequently

I tried restarting with only Photoshop running. I still got the error.

I renamed the Library - Preferences - Adobe - dynamiclinkmediaserver folder as Pedro mentioned in the other link. It still gives me the dynamic link is not available error.

J

J453

Legend

Are you running any antivirus or have a firewall turned on?

Are any other Adobe applications running at the same time as Photoshop? Premiere or Bridge? If you restart you computer, launch only Photoshop, does it work?

C

craigb33847621Author

Participating Frequently

I am not on a new M1 Mac. I'm on a 3 year old Macbook Pro from 2018 running 10.15. No issues before today. I do have Premiere installed which oopens and edits video fine.

I just setup a new temporary user account. Tested and found that it also pops up the exact same error message saying "

Dynamic Link is not available".

J

J453

Legend

Just to doublecheck - are you definitely on 10.15 and not running on a new M1 Mac?

Couple of things. Do you have Premiere installed on this machine? If not, try installing it and then running video in Photoshop.

Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions

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