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J
Joanne FS
Participant
January 25, 2022
Answered

Could not open "filename.psd" because the file is locked

  • January 25, 2022
  • 2 replies
  • 18656 views

Not able to open open a few psds, getting this error

 

Could not open “RAM5DC_LH_edit.psd” because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder.

 

What we tried for this error resolution - 

1. Gave photoshop full disk access under the preferences

2. The issue is only for a few files and if the file is copied to a different location on the same file server, the issue is resolved.

3. Update the Photoshop to the latest version.

 

 

    Correct answer Kevin Stohlmeyer

    Yes. All the time. It is because the server and Photoshop are still communicating and it thinks PS still has the file open.

    If you are the only one accessing the file, do this as a test.

    1. Quit Photoshop
    2. Unmount the server share
    3. Remount the server
    4. Open the file

    Does the error still occur?

    If it doesn't that points directly to the read/write speed issues on your server and Photoshop. Hence why Adobe does not support working across a network.

    2 replies

    P
    Positive5E8A
    Participant
    August 2, 2022

    Same problem since we bought the new macbook pro (M1pro chip)
    We have 4 imacs 27 (intel chip) and 1 new macbook pro (M1 pro). The problem accourd only on M1 pro.

    Someone else has a similar comparison?

    A
    Adrian26018172rgbq
    Participant
    September 8, 2022

    I've seen this as well on Mac with M1-chip and compared it to another with Intel. The issue can be avoided by disabling the preview column in Finder or changing to a view without preview. Most likely something is changed in Finders preview for M1/M2. 

     

    Best regards
    Adrian

      D
      Darthsaiyan
      Participating Frequently
      June 19, 2023

      This doesn't work for me unfortunately, the disconnect and reconnect to share does but I don't think jumping through hundred hoops is a fix :(... I'm totally losing confidence in Apple if they ignore pros.... pros work on networks, end of story. And Adobe's stance to not support this is such a cop out too... if they got involved with Apple, they'd get it fixed!

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      January 25, 2022

      Drag the files to your local HD and they should open.

      Opening off a server via Photoshop is sketchy at best.

      Between server permissions and read/write speed - the official Adobe position is to never work directly on a server.

        J
        Joanne FSAuthor
        Participant
        January 28, 2022

        Thanks for your response. I have always been able to open a .psd file from the server, it has never been an issue. I cannot possible drag every image I need to look at onto my desktop. If I have to work on it, yes I agree off the server is best. 

        Has anyone had this warning come up?

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity ExpertCorrect answer
        Community Expert
        January 28, 2022

        Yes. All the time. It is because the server and Photoshop are still communicating and it thinks PS still has the file open.

        If you are the only one accessing the file, do this as a test.

        1. Quit Photoshop
        2. Unmount the server share
        3. Remount the server
        4. Open the file

        Does the error still occur?

        If it doesn't that points directly to the read/write speed issues on your server and Photoshop. Hence why Adobe does not support working across a network.

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