Couldn't open the Psd because it's not compatible with this version of photoshop

Forum|Forum|2 years ago
June 5, 2023
3 replies
3273 views

Getting the error- Couldn't open the psd because it's not compatible with this version of photoshop, when I updated to the latest version of photoshop. Even tried different versions. Please help.

Windows

T

Test Screen Name

Legend

What is the actual version (not "latest") you are opening with?

D Fosse

Community Expert

Photoshop has always been fully backwards compatible. Any older file will open in any newer version.

So there's something going on here. Did you try what Kevin suggested, putting the file on your desktop?

What is the extension of this file?

T

Tanvi278906736j1e

Participant

It shows Adobe Photoshop Image.24 (.psd)
It was riginally a 1.2gb psb file
Yes, I tried putting it on desktop and it shows the same problem

D Fosse

Community Expert

Does it open if you change the extension back to .psb?

All in all, I'm getting the impression that the file is corrupted. This is one reason I don't trust cloud storage. Corruption is fairly common.

Kevin Stohlmeyer

Community Expert

Hi @Tanvi30303155qi85 where is the PSD document stored? have you tried dragging to your local HD and opening from there?

T

Tanvi278906736j1e

Participant

Hello @Kevin Stohlmeyer , It was in my dropbox folder. Yes, I tried that as well

Kevin Stohlmeyer

Community Expert

@Tanvi278906736j1e This is a known issue with Dropbox. Disable Dropbox sync and try again.

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