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Badatos
Participating Frequently
April 28, 2025
Question

Crash de photoshop au démarrage sur MacOS 15.4.1

  • April 28, 2025
  • 2 replies
  • 864 views

Bonjour,

Depuis environ une semaine, il m'est impossible de lancer Photoshop sur Mon Macbook pro (Intel Core i7).
Il crashe systématiquement dès le démarrage.

J'ai tenté les actions suivantes sans succès :

  • MacOS à jour (Sequoia 15.4.1)
  • Photoshop à jour (26.6)
  • Idem avec Photoshop Beta (26.7)
  • Démarrage avec "Majuscule" appuyé pour désactiver les modules complémentaire
  • Démarrage avec CMD+OPTION+MAJ appuyé pour réinitialiser les préférences
  • Désactivation de l'anti-virus (SentinelOne)

 

J'avoue que j'ai un peu l'impression d'avoir fait le tour des options, avez-vous une idée de ce que je pourrais faire svp ?

    2 replies

    B
    BadatosAuthor
    Participating Frequently
    April 28, 2025

    Je viens de tester en installant une version précédente (Photoshop 25.0), et ca semble passer ^^.
    Le souci doit donc être liée à la version 26.x de Photoshop

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    April 28, 2025

    Hey, @Badatos. Welcome to the Photoshop Community. I've moved your post to the Discussions. 

    I'll need more info to help you figure this out.

     

    Please try to install Photoshop 2025 v26 again and try these steps to get Photoshop to launch:

    • Reset Photoshop following only the second (manually) method from this article: https://adobe.ly/3DwR2qr
    • Ensure Photoshop has the required permissions on macOS: https://adobe.ly/3DyUwsz
    • Go to the following location to launch Photoshop via the terminal.
      In Finder > Application Folder > Photoshop 2025 Folder > Right-click on Photoshop .app > Show Package Contents > Contents > macOS > Photoshop —double-click to open.

    Share the log of what you see in the terminal window when Photoshop Launches. 

     

    Let me know how it goes. 

    Thanks!
    Sameer K

    (Type '@' and type my name to mention me when you reply)

    W
    wes_4344
    Participant
    April 29, 2025

    And here's the associated "ACPL..." log file if you need it:


    After installing macOS Sequois 15.4.1, I can no longer open anything in Photoshop.  I just get the spinning wheel.  It doesn't matter if I try to open a file from within the application, or if I try double-clicking on a .psd.  Photoshop just doesn't launch.  I've rebooted, and ran the updates to the latest version of all of my Adobe products.  No help.  I'm running a Macbook Pro M3 Max with 128Gb of memory and 1.7Tb of available space on the primary drive.  So far, Lightroom CC seems to be working fine, but I really need to edit a .psd file.  I have reported the issue both to Adobe and to Apple.

     

    Any thoughts or advice?  I have not yet tried uninstalling/reinstalling the application.  I can tell you that everything was working perfectly on Sequoia 15.4.

    B
    BadatosAuthor
    Participating Frequently
    April 28, 2025

    J'ai également tenté de désinstaller / réinstaller Photoshop, mais également sans succès.

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