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L
lavlavlav
Participant
February 22, 2019
Question

Crash from adobe photoshop

  • February 22, 2019
  • 1 reply
  • 2251 views

Hello, i have problem with adobe photoshop, i was download it from creative cloud and when i launch it my computer has been loading. Please help me. I have downloaded it from creative cloud and it still crash.

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1 reply

A
Anonymous
February 22, 2019

Hi

You need to provide a lot more detailed information, what exact version of OS and Photoshop do you have, was are your computer system specs, are you getting an error message when the crash happens

L
lavlavlavAuthor
Participant
February 22, 2019

I'm using windows 10. I've been tried install adobe photoshop cc 2016 to 2019. And when i open it, my computer was stop working. Please help my ( Sorry for my english )

A
Anonymous
February 22, 2019

No problem

Can you take a look in Windows event viewer for errors relating to Photoshop.exe

On the start button type event viewer and you should see this, just open that, when it opens click on Application on the left and Filter Current Log on the right

Next put a check mark in Error and click OK

You need to look for errors relating to Photoshop.exe if you find one copy and paste the information from the General tab into this thread

You should see something like this, although yours will differ

Faulting application name: Photoshop.exe, version: 20.0.3.24950, time stamp: 0x5c5165da

Faulting module name: WinTypes.dll, version: 10.0.17763.134, time stamp: 0xedee7ffc

Exception code: 0xc0000005

Fault offset: 0x000000000003b08a

Faulting process id: 0x2954

Faulting application start time: 0x01d4c44c8cda6ae1

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Photoshop.exe

Faulting module path: C:\Windows\System32\WinTypes.dll

Report Id: 79069488-6229-4d49-ab7e-2ada7605bf45

Faulting package full name:

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