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YourRetroDeveloper
Participant
April 29, 2024
Question

Crash on startup, just installed for the first time. 25.7

  • April 29, 2024
  • 2 replies
  • 1058 views

I can't find a fix anywhere, I really need help. 
I can't even get it to open, all it does it open the initializing page and crashed.

I've tried the following;
Deleted the Adobe folder in the Registry Editor

Running it as a administrator

holding down shift and using the load skip option

reinstalling adobe photoshop

 

Any help is greatly appreciated!



CRASH REPORT 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Photoshop" applicationVersion="25.7.0" build="20240415.r.504" source="Windows-Client" crashType="n/a">
<time year="2024" month="4" day="29" hour="18" minute="33" second="43" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="17159410-f2c5-46e9-8ca1-9e843e51c33c"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="7076" machine="AMD A8-7410 APU with AMD Radeon R5 Graphics" model="AMD64 Family 22 Model 48 Stepping 1" cpuCount="4" cpuType="8664" cpuFreq="2196 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="1024 MB" caption="AMD Radeon(TM) R5 Graphics" description="AMD Radeon(TM) R5 Graphics" driverDate="20220802000000.000000-000" driverVersion="27.20.20913.2000" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_9851&#38;SUBSYS_8245103C&#38;REV_45&#92;3&#38;11583659&#38;0&#38;08" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD156A7C6D">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFD156A7C6D" symbolname="clGetPipeInfo"/>
<stackStatement index="1" address="0x00007FFD156A7C09" symbolname="clGetPipeInfo"/>
<stackStatement index="2" address="0x00007FFD15675867" symbolname="clGetPipeInfo"/>
<stackStatement index="3" address="0x00007FFD15664A50" symbolname="clGetPipeInfo"/>
<stackStatement index="4" address="0x00007FFD1562920D" symbolname="clGetPipeInfo"/>
<stackStatement index="5" address="0x00007FFD156190FA" symbolname="clGetPipeInfo"/>
<stackStatement index="6" address="0x00007FFD15638F29" symbolname="clGetPipeInfo"/>
<stackStatement index="7" address="0x00007FFD89137344" symbolname="BaseThreadInitThunk"/>
<stackStatement index="8" address="0x00007FFD89E426B1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000024FAB5D1740"/>
<register name="RCX" value="0x0000024FB85C1208"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000002"/>
<register name="RDI" value="0x0000000000002000"/>
<register name="RSP" value="0x000000B3C0CFFC30"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFD156A7C6D"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
8903608d-0d25-41cd-b188-b250809c0149
</sessionId>
</crashreport>

2 replies

E
Erick Fernand33925463xmz6
Participant
May 27, 2024

Hi! I am having a similar problem. Can you please tell me how did you get that crash report step by step? I'm having trouble getting a crash log and I don't know if I'm doing something wrong.  

    W
    westdr1dw
    Legend
    April 29, 2024

    Have you tried Sysinternals

    Y
    YourRetroDeveloperAuthor
    Participant
    May 5, 2024

    What is that?

    W
    westdr1dw
    Legend
    May 6, 2024

    Thought you may be tech savy based on your initial post. Systinternals is freeware available from MS. There are some awesome tool in the suite. Procmon being one to try.

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