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Crash on startup, just installed for the first time. 25.7

New Here ,
Apr 29, 2024 Apr 29, 2024

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I can't find a fix anywhere, I really need help. 
I can't even get it to open, all it does it open the initializing page and crashed.

I've tried the following;
Deleted the Adobe folder in the Registry Editor

Running it as a administrator

holding down shift and using the load skip option

reinstalling adobe photoshop

 

Any help is greatly appreciated!



CRASH REPORT 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Photoshop" applicationVersion="25.7.0" build="20240415.r.504" source="Windows-Client" crashType="n/a">
<time year="2024" month="4" day="29" hour="18" minute="33" second="43" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="17159410-f2c5-46e9-8ca1-9e843e51c33c"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="7076" machine="AMD A8-7410 APU with AMD Radeon R5 Graphics" model="AMD64 Family 22 Model 48 Stepping 1" cpuCount="4" cpuType="8664" cpuFreq="2196 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="1024 MB" caption="AMD Radeon(TM) R5 Graphics" description="AMD Radeon(TM) R5 Graphics" driverDate="20220802000000.000000-000" driverVersion="27.20.20913.2000" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_9851&#38;SUBSYS_8245103C&#38;REV_45&#92;3&#38;11583659&#38;0&#38;08" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD156A7C6D">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFD156A7C6D" symbolname="clGetPipeInfo"/>
<stackStatement index="1" address="0x00007FFD156A7C09" symbolname="clGetPipeInfo"/>
<stackStatement index="2" address="0x00007FFD15675867" symbolname="clGetPipeInfo"/>
<stackStatement index="3" address="0x00007FFD15664A50" symbolname="clGetPipeInfo"/>
<stackStatement index="4" address="0x00007FFD1562920D" symbolname="clGetPipeInfo"/>
<stackStatement index="5" address="0x00007FFD156190FA" symbolname="clGetPipeInfo"/>
<stackStatement index="6" address="0x00007FFD15638F29" symbolname="clGetPipeInfo"/>
<stackStatement index="7" address="0x00007FFD89137344" symbolname="BaseThreadInitThunk"/>
<stackStatement index="8" address="0x00007FFD89E426B1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000024FAB5D1740"/>
<register name="RCX" value="0x0000024FB85C1208"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000002"/>
<register name="RDI" value="0x0000000000002000"/>
<register name="RSP" value="0x000000B3C0CFFC30"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFD156A7C6D"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
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</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
8903608d-0d25-41cd-b188-b250809c0149
</sessionId>
</crashreport>

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Adobe
Engaged ,
Apr 29, 2024 Apr 29, 2024

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Have you tried Sysinternals

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New Here ,
May 05, 2024 May 05, 2024

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What is that?

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Engaged ,
May 05, 2024 May 05, 2024

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Thought you may be tech savy based on your initial post. Systinternals is freeware available from MS. There are some awesome tool in the suite. Procmon being one to try.

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Adobe Employee ,
May 14, 2024 May 14, 2024

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Hey, @YourRetroDeveloper. Welcome to the Photoshop Community. I'll help you figure this out. 

 

Your machine's CPU unit meets the minimum system requirements for Photoshop; however, the GPU does not. The total RAM available on the device is only 8GB, which also gets shared as VRAM; hence, the need for more resources can result in a crash. 

 

Please head here to learn more: https://adobe.ly/4bxBnU9;

 

Thanks! 
Sameer K

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