Crash on startup

[Anze_Weit]

Immediately upon startup, it reports an error (picture) and the only thing you can do is confirm and the program closes. Tried a new installation and it's the same. Tried a new installation of the Windows operating system and reinstalled Adobe Photoshop and the error is the same. Please help

[Aleke]

Hi @Anze_Weit! Welcome to the community! 

It sounds like there might be some corrupt files in your Photoshop installation. Could you try resetting your preferences? This is the most thorough way to restore Photoshop to its default state. Make sure to use the manual method as shown here.

If that doesn't help, you can try using the Creative Cloud Cleaner tool.

Hope this helps!

Alek

[Anze_Weit]

Hi,

I tried everything that was suggested, but I still can't launch Photoshop. Immediately after starting, an error window appears stating that some files are missing. I am using Windows 11, and I think this started happening after an update. I also have a problem when trying to install Photoshop Express — it doesn't install and shows an error during the installation. Is there any way to obtain the missing files? Or is there any other solution?

Best regards,

Anže

[Aleke · Accepted solution]

Hi @Anze_Weit! 

I'm sorry to hear that nothing has worked yet. Some users have found that changing the install language to English in Creative Cloud > Preferences can resolve this issue. Could you give that a try?

Let me know how it goes. Thanks a bunch!

Alek

[Anze_Weit]

Hi,
thank you very much for your help. Creative Cloud Menu was in English, but in the settings the language selected was Slovenian - the country I come from. I just changed the language to English as you advised me and it works.

Thanks again for your help.

Best Regards

Anže Weit