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Crash Photoshop, HELP!!!

Forum|Forum|7 years ago
October 14, 2018
2 replies
462 views

Hey, 
I can't turn on Photoshop for three days. 
Stops me on Initializing the HTML surface and then shows the program crash. 
I've tried to uninstall and reinstall the program, reinstall the system, update the graphics card and slowly end up with ideas. 
The problem is below. I am begging for help!!!

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.6" build="20180808.r.398">

<time year="2018" month="10" day="14" hour="19" minute="24" second="43"/>

<user guid="c9d35938-36cc-4ef4-aa9d-4dd6f2e0bab7"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="pl-pl" userlanguage="pl-PL" oslanguage="pl-PL" ram="8061" machine="Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz" model="Intel64 Family 6 Model 142 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2904 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFF24A065A0">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFF24A065A0" symbolname="EntryFM"/>

<stackStatement index="1" address="0x00007FFF5BE6CA43" symbolname="seh_filter_exe"/>

<stackStatement index="2" address="0x00007FF6F62E7E2D" symbolname="deepcut::PostProc"/>

<stackStatement index="3" address="0x00007FFF5A35C6A0" symbolname="_C_specific_handler"/>

<stackStatement index="4" address="0x00007FFF5FA1ED2D" symbolname="_chkstk"/>

<stackStatement index="5" address="0x00007FFF5F986C86" symbolname="RtlWalkFrameChain"/>

<stackStatement index="6" address="0x00007FFF5FA1DC5E" symbolname="KiUserExceptionDispatcher"/>

<stackStatement index="7" address="0x00000000741F06BE" symbolname="DrvPresentBuffers"/>

<stackStatement index="8" address="0x00000000741F0686" symbolname="DrvPresentBuffers"/>

<stackStatement index="9" address="0x00000000734EEC7D" symbolname="DrvPresentBuffers"/>

<stackStatement index="10" address="0x000000007405C3B1" symbolname="DrvPresentBuffers"/>

<stackStatement index="11" address="0x000000007405C588" symbolname="DrvPresentBuffers"/>

<stackStatement index="12" address="0x000000007405BFA8" symbolname="DrvPresentBuffers"/>

<stackStatement index="13" address="0x00000000733C193B" symbolname="DrvSwapBuffers"/>

<stackStatement index="14" address="0x00000000733C0C67" symbolname="DrvValidateVersion"/>

<stackStatement index="15" address="0x00007FFF456D6CFC" symbolname="wglSwapMultipleBuffers"/>

<stackStatement index="16" address="0x00007FFF456D710D" symbolname="wglSwapMultipleBuffers"/>

<stackStatement index="17" address="0x00007FFF456EA209" symbolname="wglDescribePixelFormat"/>

<stackStatement index="18" address="0x00007FFF456E95D5" symbolname="wglChoosePixelFormat"/>

<stackStatement index="19" address="0x00007FFF5BF67A59" symbolname="ChoosePixelFormat"/>

<stackStatement index="20" address="0x00007FFF26426A1C" symbolname="unknown"/>

<stackStatement index="21" address="0x00007FFF26423130" symbolname="unknown"/>

<stackStatement index="22" address="0x00007FFF26423044" symbolname="unknown"/>

<stackStatement index="23" address="0x00007FFF26422B20" symbolname="unknown"/>

<stackStatement index="24" address="0x00007FFF263D6B10" symbolname="unknown"/>

<stackStatement index="25" address="0x00007FFF263DD9F0" symbolname="unknown"/>

<stackStatement index="26" address="0x00007FFF26435979" symbolname="PluginMain"/>

<stackStatement index="27" address="0x00007FFF26435244" symbolname="PluginMain"/>

<stackStatement index="28" address="0x00007FFF2642D16A" symbolname="unknown"/>

<stackStatement index="29" address="0x00007FFF26429DB3" symbolname="unknown"/>

<stackStatement index="30" address="0x00007FF6F3FC0103" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>

<stackStatement index="31" address="0x00007FF6F3FC11E0" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>

<stackStatement index="32" address="0x00007FF6F3FBF84C" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>

<stackStatement index="33" address="0x00007FF6F3FBFAA4" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>

<stackStatement index="34" address="0x00007FF6F3FC1629" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>

<stackStatement index="35" address="0x00007FF6F5113A31" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>

<stackStatement index="36" address="0x00007FF6F43B88D2" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>

<stackStatement index="37" address="0x00007FF6F5A81828" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>

<stackStatement index="38" address="0x00007FF6F608C377" symbolname="deepcut::PostProc"/>

<stackStatement index="39" address="0x00007FFF5D483034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="40" address="0x00007FFF5F9F1461" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00007FFF24A065A0"/>

<register name="RBX" value="0x0000000000000000"/>

<register name="RCX" value="0x000000000000000B"/>

<register name="RDX" value="0x000002B917B4A950"/>

<register name="RSI" value="0x0000000000000000"/>

<register name="RDI" value="0x000002B913181970"/>

<register name="RSP" value="0x000000EB02B82238"/>

<register name="RBP" value="0x000000EB02B822D0"/>

<register name="RIP" value="0x00007FFF24A065A0"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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<binaryImage start="0x00007FFF4BC60000" end="0x00007FFF4BD8C000" path="AudioSes.dll"/>

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<binaryImage start="0x00007FFF43260000" end="0x00007FFF4327F000" path="atig6pxx.dll"/>

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</binaryImageSet>

<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

This topic has been closed for replies.

Correct answer Peru Bob

Did you use the Cleaner Tool:

Use the Creative Cloud Cleaner Tool to solve installation problems

Participant

My fix was

Sophos AV stopping it to run,

Hence on the Sophos Enterprise console under- Anti Virus & HIPS policy->On-access scan setting->windows exclusions->

excluded item:

the folder path and the file name.

also on the On demand scanning.

once apply the exclusion list on File name & folder seem working on the network PC

Community Expert

Correct answer

Community Expert

Did you use the Cleaner Tool:

Use the Creative Cloud Cleaner Tool to solve installation problems

Community Expert

Community Expert

But before using the Cleaner Tool see if resetting the Photoshop preferences helps – which you can find under the General tab in Photoshop preferences.