Known Participant

Question

Crash when selecting "Convert to Profile...".

Forum|Forum|9 years ago
November 29, 2016
3 replies
966 views

All of a sudden, when I want to convert a files color profile, Photoshop crashes. I convert profiles often. This wasn't happening the last time I used Photoshop CC 2017. Does anyone have any suggestions?

Photoshop CC 2017 (201610212.r.53 x64)

Mac Pro (Late 2013)

macOS Sierra (10.12.1)

3.7 Ghz Quad-Core Intel Xeon E5

32 GB 1866 MHz DDR3

2 AMD FirePro D500's w/ 3072 MB each

This topic has been closed for replies.

Robert Studio Eight MNAuthor

Known Participant

Ok, so ... I trashed the Photoshop preference files and started working my way through the ICC profiles one at a time. There are many of them and I've yet to complete the process but a trend has appeared. It seems that the ICC profiles that cause the issue are related to video production. ICC profiles such as HDTV (Rec. 709), SDTV NTSC, SDTV PAL, ACES Academy Color Encoding Specification SMPTE ST 2065-1, and a few others. Some of the profiles related to video production worked just fine, but most caused Photoshop to crash.

Interestingly, If I unchecked the "Preview" selection in the "Convert to Profile" dialog box, Photoshop did not crash and the profiles applied to the image just fine.

I ran Apple's ColorSync Utility to check for bad profiles and none of the profiles that cause the crash were on the list. Most of the bad profiles were related to my Epson printer.

M

michaelh72290934

Participant

Hey, is this problem still existing? I have the same issue. I cannot deactivate "preview" as PS crashes right after the "Convert to profile" window opens. Any chance Adobe will address this problem?

Robert Studio Eight MNAuthor

Known Participant

The problem still exists on my computer. I've not tired to replicate it on another computer, but will do so once my schedule opens up.

It you trash your Photoshop preference files, Photoshop will open with it's default settings and you should be able to deactivate the preview settings. As I mentioned in an earlier post above, the problem I'm having is with ICC profiles that are related to video production. The standard sRGB profile and Adobe RGB (1998) profiles don't cause the crash on my computer.

Stephen Marsh

Community Expert

Basic or Advanced convert? Only the same single profile or all profiles? If only one, then the profile may be corrupted…

Robert Studio Eight MNAuthor

Known Participant

Using the Basic setting. I haven't yet attempted using the Advanced setting yet.

mytaxsite

Inspiring

I would first reset the preferences files to defaults to see if this is the problem. This is best done by pressing CTRL+ALT+SHIFT and clicking on the PS2017 link.

Try it and let us know.

Robert Studio Eight MNAuthor

Known Participant

I trashed the preferences. The issue still exists.

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