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spacecowboy2492
Participating Frequently
February 21, 2017
Question

Crash when using Photoshop CC 2017, AMD GPU, Windows 10

  • February 21, 2017
  • 2 replies
  • 5100 views

    This topic has been closed for replies.

    2 replies

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    February 21, 2017

    Otherwise what have you done for general trouble-shooting so far?

    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    February 21, 2017

    Hi

    Go to the Windows reliability monitor (type reliability into the windows search box)

    Click on the Red circle with white cross at the time of the issue.

    In the list of critical events look for Photoshop.

    Double click on Photoshop, in the list, and you will get a report about the crash

    Paste it here so we can take a look and try and advise you.

    Note : If the report mentions Lavasoft - uninstall Web-Companion / Adaware and you should be OK.

    Dave

      S
      spacecowboy2492Author
      Participating Frequently
      February 21, 2017

      S
      spacecowboy2492Author
      Participating Frequently
      February 28, 2017

      HI again, mate made no difference unfortunately im going to have to unsubscribe from this product its doing my head in and another artist I work with is experiencing the same error code so its not just me now ..

      Thanks

      Aaron


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