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Participant
August 1, 2021
Question

Creating an interactive html email

  • August 1, 2021
  • 1 reply
  • 3627 views

I have been trying to create an interactive html email (like mailchimp) with buttons that link to the web.  I used slices.  I don't why the image is not showing in the email.  The links work, but the image just isn't showing.  Can somebody help me out?

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1 reply

J E L
Community Expert
Community Expert
August 1, 2021

@J.HooksCGGD Hard to know exactly what's going on without seeing a screenshot or getting more info. Are you seeing a broken image icon where the image should be? Where does the image live? You need to be serving the image up from a host somewhere if it's not embedded (in-line as part of the message body) into your email message. Also, there could be problems with display based on the end user's email client.

Participant
August 1, 2021

Oh, and I forgot to say I was doing this in Photoshop.

J E L
Community Expert
Community Expert
August 1, 2021

@J.HooksCGGD Okay, yes, you are in the Photoshop forum and thank you for sharing those screenshots. It's just as I thought. I'll see if I can explain it a bit better. When you send an email to another person that includes images, you basically have three choices. You can attach the images as files, you can embed the images (insert or place them) into the body of your email, or, as you want to do here, you can "serve" them up an email as is the method for email blast applications such as Mail Chimp. If you try to send your Photoshop interactive email to me, and the images reside on your local computer, I don't have access to those. So, what I see on my end are broken links where the images should be. You will need to "host" your images somewhere online and then use <a href> html tags with the URL address for each image that is wrapped into your image slices. Then, when I receive the email, the images are being "served up" to me from an online host where you have uploaded the images and are linking to. Does that make sense? If you have ever used Mail Chimp or similar, you have to upload your images to their servers. That gives each image a unique address so the images can be called up and served to the email viewer on demand.